Frank Management Consult Ltd is an international management consulting agency. We work with major companies, raising their performance, driving their strategies and enhancing their productivity.
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Collect all outstanding debt from customers as per stipulated trade terms.
Perform regular visits to customers for collection of outstanding payments.
To reconcile debtors accounts to ensure accounts are up to-date.
Manage disputes related to outstanding payments.
Preparation and processing of Accounts receivable claims
Prepare customer statements, post allocations and on a weekly basis and share this report with the field team.
Prepare weekly and monthly collection reports encompassing individual performance.
Circularization of weekly aging report
Managing the company's accounts receivable process, including the issuing of invoices, following up on overdue payments, and reconciling customer accounts
Communicate with customers to ensure payments are made on time.
Analyze the credit risk of new and existing customers to determine the credit worthiness of each
Build and maintain strong, professional relationships with all Customers as assigned
Understand the specific needs and preferences of individual customers and provide feedback to the company to enable tailored solutions to these needs.
Identify and resolve any issues or challenges related to customer debt promptly and efficiently.
Escalate any issue not able to resolve as per our laid down escalation matrix.
Adhere to all company policies and ethical standards targeting Customer debt , collection, and fair business practices.
Maintain a high level of integrity in all interactions with customers and stakeholders, ensuring that the debt of the customer is fully reconciled and correct at all times
Stay informed about industry developments, Credit & Risk Management, and best collection practice techniques.
Identify and raise any gaps identified for training.
Actively stay engaged
Participate in training sessions to enhance skills and knowledge.
Minimum Requirements:
Bachelors’ Degree in Accounting, Finance, or any other related field
CPA
3+ Years of experience on a relevant role
Proven experience in a similar role within the FMCG industry
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