Vacancies at Frank Management Consult Ltd

Roles and Responsibilities

• Develop and implement strategies to foster growth of distributors.
• Cultivate strong partnership with distributors, ensuring alignment with company objectives.
• Collaborate with distributors to implement effective merchandising strategies and promotional activities at their level.
• Develop and implement strategies to propel products to the distributor level ensuring widespread availability and range to meet market demands.
• Review and track individual distributor s primary volume targets by brand to ensure achievement of set budgets.
• Ensure that direct reportees achieve daily weekly, monthly, quarterly, and annual sales targets for volume and value attainment.
• Review and track attainment of the brand primary targets for the region under jurisdiction in conjunction with the regional Team leader.
• Formulate and implement strategies that drive regional and company volume targets.
• Establishing and maintaining relationship with clients, distributors, and other key stakeholders to ensure smooth operations and effective product placement.
• Identify and capitalize on new market opportunities, developing plans for expansion within the region served.
• Collaborate with the sales and marketing teams to implement effective strategies for market penetration.
• Identification and generation of leads through various channels including networking, cold calling, referrals, and industry events.
• Utilize deep understanding of the region served to develop and execute strategic plans for business growth and market impact.
• Conduct thorough market research and analysis to identify market trends and competitive landscapes including gathering and interpreting data, monitoring industry developments, and staying updated on market dynamics to inform business decisions.
• Regularly monitor product performance and sales metrics at the distributor level and analyzing data to identify areas of improvement.
• Derive insights from sales reports and market trends to refine strategies for enhanced product penetration.
• Mentoring and training the market impact team teams through on-the-job field accompaniments to guide them on any areas of improvement.
• Identifying any training needs after a comprehensive needs assessment and working with the leadership team and HR to offer training for any areas of improvement noted.
• Participate in training programs and workshops to improve on work-related competencies.
• Provide training and support to distributor sales representatives to optimize their sales capabilities and product knowledge.
• Ensure effective implementation of sales programs and incentives at the distributor level.
• Lead, inspire, and develop a high-performing team, providing guidance, coaching, and support.
• Set clear performance objectives, conduct regular performance evaluations, and identify training and development opportunities.
• Foster a collaborative and results-oriented work environment that promotes teamwork, accountability, and continuous improvement.
• Identifies and manages sales Develop risk mitigation strategies for the territory allocated, establish contingency plans, and monitor key risk indicators to minimize disruptions and ensure business continuity.
• Share weekly ROI reports.
• Regularly review and understand individual performance expectations.
• Actively participate in scheduled performance review discussions with managers

Minimum Qualifications

• Bachelor’s degree in Business administration/ Marketing or a related field.
• At least 3 Years of experience on a relevant role.
• Proven experience in Business development, preferably within the FMCG sector demonstrating successful distributor growth.

go to method of application »

Roles and Responsibilities

• To carry out audit tests and checks to ensure all internal processes & controls are working efficiently and effectively, and in compliance as per international audit standards (IAS).
• Audit Programs and Procedures.
• Audit work papers.
• Information Systems.
• Audit Findings and Recommendations.
• Communication Channels.
• Regulatory Framework.
• Feedback and Improvement Mechanisms.
• Provide significant assistance and support to the internal audit department in reviewing the company’s internal controls and procedures.
• Check and inspect the accuracy of accounts payable & ensure the balances are reconciled to the supplier’s statements. Ensure month-end balance agrees to the balance sheet.
• Regular bank reconciliations, cash counts, petty cash vouchers vouching and process review.
• Regular statutory payments review.
• Participate in monthly, quarterly, and yearly stock takes and prepare the stock report for review.
• Regular DCs and Warehouse stocks cycle counts.
• Monthly routine check audits with a closure every 15th of the month.
• Routine fixed assets verification.
• Prepare audit paperwork in accordance with standards and requirements for review based on the audit plan.
• Regular process reviews across all departments depending on agreed plan with the immediate supervisor.
• Be prepared to execute and plan for any additional assignment as instructed by GIA, immediate supervisor, GM, or the MD.
• Surprise stock checks- Timings and selection of audit areas
• Review of debtors- Recommendation for adequacy of provisions
• Petty cash reviews - Timings for surprise counts
• Surprise weight checks- Timing and selection of audit areas

 Minimum Qualifications

• Bachelor’s degree in Business field
• CPA
• 3+ years experience in internal audit, risk management or a related field.

go to method of application »

Responsibilities:

• Develop and implement a content strategy for social media platforms, ensuring brand consistency and engaging storytelling.
• Create high-quality written content for posts, captions, and promotional materials that resonate with our target audience.
• Generate creative and captivating stories for Instagram, Facebook, and TikTok, adapting content to suit the unique nature of each platform.
• Monitor social media trends, industry news, and competitors to identify opportunities for relevant and timely content.
• Engage with the audience through comments, messages, and discussions, fostering asense of community around our brand.
• Utilize analytics tools to track and report on the performance of social media content,
  making data-driven decisions for optimization.
• Collaborate with the marketing team to align social media efforts with overall marketing and communication strategies.
• Stay updated on emerging social media platforms and technologies, providing
  recommendations for their integration into our digital presence.

Minimum Qualifications:

• Degree in Marketing, Communications, Journalism, or a related field
• 3+ years’ experience in social media content creation and management,
  preferably in the FMCG industry. Agency experience is an added advantage.
• Exceptional writing skills with a keen eye for detail and an ability to adapt tone and style for different audiences and platforms.
• Proficiency in creating engaging Instagram, Facebook, and TikTok stories, including the use of multimedia elements.
• Familiarity with social media management tools and analytics platforms (e.g., Hootsuite, Brandwatch, Google Analytics).
• Strong understanding of current social media trends, algorithms, and best practices.
• Ability to work in a fast-paced environment and meet deadlines while maintaining high quality output.
• Experience in social media advertising and campaign management is a plus.

go to method of application »

Key Responsibilities:

• Design and develop compelling visual content for social media platforms, including but not limited to, Instagram, Facebook, and TikTok, billboards, posters, product packs, campaign key visuals etc.
• Create eye-catching graphics, illustrations, and images that effectively communicate our brand message and resonate with our target audience.
• Use video editing skills to produce engaging video content for social media marketing campaigns, product demonstrations, and promotional materials.
• Leverage photography skills to capture high-quality images that showcase our products and tell a compelling brand story.
• Collaborate with the marketing team to develop and implement a visual content strategy that aligns with overall marketing objectives.
• Stay updated on industry trends and emerging technologies to ensure our visual content remains fresh, innovative, and competitive.
• Utilize necessary hardware and software tools to edit and enhance visuals, ensuring a consistent and high-quality output.
• Maintain organized files and documentation for all visual content, ensuring easy
  accessibility for future use.

Minimum Qualifications:

• Degree in Graphic Design, Visual Arts, Photography, or a related field
• Proven experience in visual content creation and design, preferably in the FMCG industry. Agency experience is considered an added advantage.
• Proficiency in graphic design software (e.g., Adobe Creative Suite) and video editing tools (e.g., Adobe Premiere Pro, Final Cut Pro).
• Strong photography skills with a portfolio demonstrating an ability to capture compelling images.
• Detail-oriented with a strong sense of aesthetics and creativity.
• Proven experience in image compositing is an added advantage.
• Ability to work in a fast-paced environment and meet deadlines while maintaining high quality output.

go to method of application »

Roles & Responsibilities:

• Collect all outstanding debt from customers as per stipulated trade terms.
• Perform regular visits to customers for collection of outstanding payments.
• To reconcile debtors accounts to ensure accounts are up to-date.
• Manage disputes related to outstanding payments.
• Preparation and processing of Accounts receivable claims
• Prepare customer statements, post allocations and on a weekly basis and share this report with the field team.
• Prepare weekly and monthly collection reports encompassing individual performance.
• Circularization of weekly aging report
• Managing the company's accounts receivable process, including the issuing of invoices, following up on overdue payments, and reconciling customer accounts
• Communicate with customers to ensure payments are made on time.
• Analyze the credit risk of new and existing customers to determine the credit worthiness of each
• Build and maintain strong, professional relationships with all Customers as assigned
• Understand the specific needs and preferences of individual customers and provide feedback to the company to enable tailored solutions to these needs.
• Identify and resolve any issues or challenges related to customer debt promptly and efficiently.
• Escalate any issue not able to resolve as per our laid down escalation matrix.
• Adhere to all company policies and ethical standards targeting Customer debt , collection, and fair business practices.
• Maintain a high level of integrity in all interactions with customers and stakeholders, ensuring that the debt of the customer is fully reconciled and correct at all times
• Stay informed about industry developments, Credit & Risk Management, and best collection practice techniques.
• Identify and raise any gaps identified for training.
• Actively stay engaged
• Participate in training sessions to enhance skills and knowledge.

Minimum Requirements:

• Bachelors’ Degree in Accounting, Finance, or any other related field
• CPA
• 3+ Years of experience on a relevant role
• Proven experience in a similar role within the FMCG industry

go to method of application »

Job Description

The Manager Customer Contact and Call Centre is responsible for coordinating the implementation of Contact and Call Centre processes, policies, and procedures to ensure the achievement of the targeted Net Promoter Score/Customer Satisfaction Index.

Roles  & Responsilibilities:

• Provide input into the development of the Customer Service strategy, to support the realization of the client business strategy
• Develop the implementation plans for the Contact Centre strategies to ensure the successful realization of objectives
• Develop the budget for the call Centre function, to ensure the timely allocation of resources required to implement the customer service strategy, and to support cost management initiatives
• Develop the metrics for measuring the impact of the Call Centre initiatives in the achievement of  the customer satisfaction index to ensure alignment with strategy
• Participate in the training of staff on customer service across the business to create a customer focused culture where all teams understand the defined customer service and practice
• Develop the Call Centre processes, policies and procedures to ensure the availability of guidelines required to support quality delivery
• Establish and implement a customer complaint and feedback monitoring mechanism to ensure complaints are addressed in a timely manner
• Participate in the induction of new employees as a way of inculcating a customer focused culture
• Monitor process efficiency and recommend improvements to ensure process delivery is directed at a winning customer experience
• Identify customer service gaps in the business and advice management on corrective action
• Coordinate the training, performance management, recruitment motivation of the call centre team to ensure the availability of competencies required to deliver quality service
• Coordinate customer service reporting to ensure timeliness in decision making that will positively impact on delivery against the customer promise
• Establish partnerships both internal and external that support the successful implementation of the customer service strategy
• Monitor compliance with all relevant regulations to ensure zero exposure to risks associated with non- compliance
• Implement employee safety guidelines for the call center staff to ensure the gadgets used are protective of the employees

Minimum Requirements:

• A bachelor's degree in business related field
• 8 years of experience implementing customer service strategies, with at least 2 years of experience supervising call centre operations

go to method of application »

Job Description

As a Sales and Technical Proposal Representative, you will be responsible for developing technical proposals and providing sales support for our products and services.
This role requires a combination of sales acumen and technical prowess to effectively communicate our offerings to potential and existing customers while achieving sales targets and supporting the company's growth objectives.

Roles and Responsibilities:

• Reporting to the business development director or any relevant reporting line manager, and/or director).
• Work with internal teams, vendors/suppliers to obtain in-depth understanding of the solution/product and the technical documents required 
• Produce high quality documentation that meets applicable standards and is appropriate for its intended client.
• Contact and present client focused oil & gas solutions, un/ngos, and to defined corporates 
• Meet and/or exceed sales goals with a focus on client centricity.
• Complete technical proposals with the main focus of driving sales growth/increasing sales pipeline.
• Ability to research, develop and survey technical proposals.
• Communicate with relevant departments to complete proposals on time and on budget.

Minimum Requirements:

• Bachelor's Degree in Engineering, Business, Marketing or Supply Chain Logistics Management or Equivalent to Position Preferred
• 3+ Years Related Experience in Technical Writing & Document Creation
• Excellent Written Skills in English.
• Microsoft Office proficient

go to method of application »

Job Description

We Are Seeking an Enthusiastic and Results-driven Logistics Sales Representative who will be responsible for Driving Sales, Building Relationships with Clients, And Achieving Revenue Targets. 

Key Role & Responsibilities:

• Develop and execute sales strategies to achieve monthly, quarterly, and annual sales targets.
• Identify and approach potential customers, both existing and new, to generate leads and close sales.
• Proactively seek and engage with companies in need of logistics services.
• Build and maintain relationships with clients to facilitate repeat business and referrals.
• Reporting to the business development director or any relevant reporting line manager, and/or director) & support team as need be.
• Understand the unique needs and requirements of clients and provide suitable logistics solutions.
• Serve as a primary point of contact for clients, addressing inquiries, resolving issues, and ensuring customer satisfaction.
• Collaborate with other teams, such as operations and customer service, to ensure seamless service delivery.
• Stay informed about industry trends, market changes, and competitor activities to identify new business opportunities.

Minimum Requirements

• Bachelor's Degree Business Administration, Marketing or Supply Chain Logistics Management or Equivalent to Position Preferred.
• Proven experience in sales, preferably in logistics or related industries.
• Strong knowledge of logistics operations, supply chain management, and/or transportation services.
• Excellent communication, negotiation and time-management skills.
• Ability to build and maintain client relationships.
• Results driven with a track record of achieving sales targets.
• Strong analytical and problem-solving abilities.
• Proficient in using CRM software and microsoft office suite.
• Professional etiquette and appearance.