Credit Control Manager at HCS Affiliates Group

Our client seeks to recruit a Credit Control Manager

Overall Purpose of the Job:

• To develop, implement and maintain an effective and professional credit control system for the company to ensures debts are adequately secured and paid on time in order to improve cash flow and minimize loss through bad debts

Duties & Responsibilities:

• Ensure that the company adheres to corporate credit policies and procedures for consistent handling of collection matters so as to maintain good customer relations.
• Be responsible for Team motivation, performance review and provide leadership to the Credit Control Department
• Effectively manage account/invoice disputes, both internally and externally and ensure that disputes are resolved without undue delay
• Drive collection & strategy planning of debt control, particularly mitigate spillover of debt past the set period
• Ensure the appropriate accounting and allocation of receipts and provide the underlying detail for bad debts and revenue reserves.
• Enforces the company’s credit policy and ensure that the set standards are strictly adhered to
• Proactively drive improvements in business processes and procedures, e.g. invoicing, follow up, and query/dispute management
• Manage the credit assessment process; ensuring that customers have appropriate credit limits and that these are reviewed constantly
• Spearhead escalations and ensure prompt stop service on inactive accounts
• Work proactively with Billing, Customer Services, Sales, Legal and major clients to solve issues, manage collections and customer escalations.
• Actively manage and attain reduction of company bad debt provision as per set KPIs
• Improve company cash cycle and enhance cash conversion as per KPIs

Qualification

• Bachelor's Degree in Accounting or Finance or Business Management or relevant field.
• At least 7 years’ experience in similar role preferably gained from the service industry with a proven record of achievement
• Professional diploma course in Credit Management (Certified Credit Professional K is preferred) CPA K will also be considered.
• Strong organizational and time management skills.
• Excellent verbal and written communication skills.
• Ability to maintain confidentiality and handle sensitive information.
• Attention to detail and high level of accuracy.
• Ability to work independently and collaboratively in a team environment.
• Strong problem-solving skills and ability to adapt to changing priorities and deadlines.