Credit Controller at Rentokil Initial

Key Responsibilities

• Carry out debt collection and consistently meet and maintain collection targets, including the targeted number of effective calls per day
• Keep a log of all correspondences with customers by updating your debtors register with relevant commentary every time. Complete all required actions of the Dunning Process timely
• Maintain a realistically low incidence rate of bad debt in line with the monthly targets, by ensuring no rollover
• Anticipate developments, and identify accounts that may require special attention and flag them early 
• Handle disputed accounts by collecting all relevant information and documents to reconcile customer queries 
• Undertake reconciliations, and compile documentation and necessary reports for necessary action by management
• Maintain accurate individual records and performance statistics for the debtors in your portfolio
• Obtain sufficient information to assess the risk of new and existing customers 
• Work within guidelines provided and as per the Credit Policy, and report to the AR Team leader 
• Close liaison with all colleagues in service and sales to ensure effective coordination of collection activity, sarong of client information,the target being timely collections and query resolution
• Provide accurate advice on debt management, queries, VAT issues etc
• Involvement in the reconciliations analysis of ledger accounts and invoicing history
• Liaise with invoicing team on Credit Control queries for prompt resolution
• Ensure all relevant details are provided to the rider to facilitate collection without unnecessary problems
• Undertake ad-hoc responsibilities as required

Requirements:

• Key requirements
• A diploma or degree qualification in any business course
• A good grasp of the Company's products and services
• Proven experience in debt Recovery
• Strong orientation/connection with the values of service, relationships and teamwork and Customer!
• Ensure delivery of excellent sales results, goals and initiatives and excellent customer service.
• Negotiation skills
• Coaching skills
• Client service orientation
• High energy level / self motivated /
• Teamplayer / collaborative / initiative / innovative / persuasive
• High integrity / disciplined / structured / determined / tenacious
• Inspirational
• Well developed communication skills (written / verbal / non-verbal)
• Ability to form high level customer relationships
• Planning and organizing / work management
• Computer literacy -( MS word, Google, Excel and Internet)
• Numeric and Presentation skills
• Self-drive and initiative in current role