Credit Officer at Metropolitan Hospital

DESCRIPTION

The Credit Officer is responsible for collecting, verifying, and reconciling Shared Health Allocations (SHA) and other health insurance payments. The role ensures accurate billing, timely claim follow-ups, and proper documentation to support efficient revenue collection within the hospital

RESPONSIBILITIES

• Maintaining accurate and up to date customer details and account records
• Working with minimum supervision on collection of overdue accounts, handing disputed accounts and negotiating to bring payment up to date in line with the contract terms
• Using initiative and imagination to achieve targeted results while promoting customer goodwill.
• Making adjustments, handling queries and resolving problems within the Hospital guidelines and policies.
• Anticipating developments and identifying accounts that will require special attention.
• Undertaking account reconciliations and compiling documentation for follow up of difficult payers.
• Obtaining sufficient information to assess the credit worthiness of new and existing customers.
• Answering queries and enquiries from customers within your section of accounts.
• Ensuring that payments are correctly allocated to the appropriate account and against the appropriate invoices
• Checking reminder letters for accuracy and appropriateness before sending.
• Be aware of duties performed by other team members to enable adequate cover to be provided at all times during holiday or absence.
• Maintaining accurate individual measurement and performance statistics.

QUALIFICATIONS

• Bachelor’s Degree in Business Management Finance/Accounting  CPA( K)
• At least 1–2 years of experience in hospital billing, insurance processing and or cash.
• Experience dealing with SHA insurance claims.
• Strong analytical and reconciliation skills.
• Result Oriented
• Team Work