Credit Operations Team Leader at Numida Technologies (K) Limited

The Role: 

• The Credit Operations Team Leader coordinates and manages a team of Credit Relationship Officers through rapid growth and continuous change.  This role is reserved for someone who is highly energetic, self-motivated, able to work independently, and willing to go the extra mile to achieve their team targets.

Your Responsibilities:

Performance management

• Ensure that the growing team, consisting of 10-20 CROs, is adequately performing against targets.
• Train and develop new hires & direct reports, including weekly one-on-one sessions and collective team training. 
• Implement performance management processes aligned with company efforts 
• Monitor key metrics on a daily, weekly, and monthly basis to ensure the team is on track and the portfolio is in good standing. 
• Work with the team to ensure new clients and referral targets are being hit or exceeded
• Proactively analyze and evaluate portions of the portfolio that need additional attention.

Quality assurance of portfolio & credit decision-making

• Help develop credit policies document and drive policy improvements
• Ensure the team is following the credit policies and procedures across all levels, including proper risk management and loan monitoring by advising and overseeing the team 
• Maintain oversight of dismissed customers and ensure dismissals are warranted
• Execute final review and disbursement of loans. 

Cross functional support

• Collaborate with the Product team and participating in various experiments that aim to improve the quality of Numida’s service and/or the efficiency of the CRO role
• Support company initiatives towards implementing our strategy, improving our culture and maintaining a positive work environment
• Lead team initiatives as requested by management.

Operational leadership

• Equipping the team with the appropriate tools to enable maximum productivity
• Supporting the Kenya project leads on key operation decisions such as opening up new geographies, setting up Numida’s Kenya office, measuring overall pilot success to decide next steps, etc.

Skills & Qualifications:

• 5+ years of experience in a credit officer or related role
• This role is reserved for someone who has prior experience in credit and leading teams in rapid growth
• Bachelor’s degree in Microfinance, Business Administration, Commerce, or related field from an accredited University
• Experience and strong track record as people manager
• Proficient in computer – you are experienced with desktop productivity software like Google Drive, Google Sheets, Google Docs etc.
• Thorough understanding of credit risk management
• Exceptional organizational skills and attention to detail
• Excellent interpersonal skills and high levels of empathy – you are patient enough to truly listen to and understand the individual and Team needs.

Who You Are:

• A believer that small business growth pan-Africa will drive community development and wide-scale poverty reduction
• A team builder that can coach, train and inspire individuals to achieve exceptional performance in rapid growth efforts. 
• You are able to improve processes and identify solutions towards efficiency and scale; thinking of where to focus efforts to surpass goals 
• You push boundaries and strive for top results. We are ambitious and believe you should be too.
• You believe that markets are made to be disrupted. 
• You’re a self-starter who is excited about working in a fast-paced and start-up environment. 
• You act with humility, know how to listen and make yourself accessible to those you work with. 
• You believe learning is constant and you inculcate a learning culture in those you work with. 

Apply by September 22, 2024