Cruise Reservation Executive at Adansi Travels

JOB SUMMARY

• The cruise reservation executive is responsible for making cruise reservations and bookings and shall be required to maintain a good relationship with clients, ensuring valued clients receive an excellent service-oriented operation.
• The cruise reservation executive shall also ensure clients enjoy a good and a safe time and respond to clients queries professionally.

KEY RESPONSIBILITIES

• These duties and responsibilities are intended to describe the general nature and level of work being performed by the individual assigned to this position. These are not intended to be a complete list of all duties, responsibilities, and/or skills required. Other tasks may be assigned as and when needed.
• Make cruise bookings for clients and other agencies
• Market Adansi Travels cruise to clients and other agencies
• Check the availability of cruise for clients desired travel dates
• Professionally sort out any issue that may arise with bookings or reservations
• Review cancelled reservations and process charges according to Adansi’s policy
• Build strong relationships with customers, guests and club members in order to gain full understanding of their needs and work to serve them effectively
• Ensure guests are aware of all booking conditions including, cruise, special rates, and cancellation policies.
• Demonstrate clear understanding of the sales processes for the cruise
• Liaise with the cruise companies / agencies
• Ensure every opportunity is taken to maximize revenue
• Communicate information in a timely manner, regarding reservations to clients
• Collaborate with tour guides on fun and safe activities onboard and off board
• Report to general management regarding common complaints, operational issues, and ways to improve the itinerary and the service
• Any other office duties as required

REQUIRED KNOWLEDGE AND EXPERIENCE

• HND in any related field
• Integrity and ability to work under instructions
• Excellent command of the English language both written and oral
• Excellent customer service skills with an approach that consistently seeks to go above and beyond.
• An empathetic ability to listen and thereafter communicate effectively and articulately.
• Highly accurate with an excellent attention to detail
• Well organized with an ability to successfully multi-task
• Certification in IATA or any recognizable travel certifications is an advantage
• Knowledgeable in both domestic and international travel trends
• Excellent knowledge of computer reservations systems
• Detail-oriented, strong work ethic and passion for delivering excellent customer service
• Professional telephone skills
• Demonstrate exceptional skills in sales, customer relations, communications, and problem solving.
• Previous experience of working as selling cruise packages would be an advantage