Customer Care Officer at Nairobi Adventist Hospital

Nairobi Adventist Hospital is committed to providing holistic, quality, and compassionate healthcare. We are seeking to recruit a trained Customer Care Officer who will be the first point of contact for our patients, clients, and visitors, ensuring they receive excellent service in line with our mission and values.

Key Responsibilities

• Warmly receive and guide patients, visitors, and clients at the front office.
• Handle inquiries, appointments, and feedback in a professional and timely manner.
• Support patient registration, billing inquiries, and coordination with hospital departments.
• Maintain confidentiality and ensure patient satisfaction through excellent service.
• Represent the hospital’s Christian and Adventist values in all interactions.

Qualifications & Requirements

• Diploma in Customer Care, Business Administration, Front Office Operations, or related field.
• Minimum 2 years’ experience in customer service, preferably in a hospital or healthcare setting.
• Proficient in computer applications and hospital management systems.
• Excellent communication and interpersonal skills.
• Must be a baptized and practicing member of the Seventh-day Adventist Church.