Customer Experience Manager at Acorn Holdings Africa

This is a full-time, on-site role located in Nairobi County, Kenya for a Customer Experience Manager. The Customer Experience Manager will be responsible for ensuring customer satisfaction, overseeing the customer service teams, and enhancing the overall customer experience. Day-to-day tasks include analyzing customer feedback, developing strategies to improve customer engagement, handling client communications, and ensuring that safety and accommodation standards are maintained.

Qualifications

• Customer Satisfaction and Customer Experience skills
• Analytical Skills and the ability to interpret customer feedback and data
• Excellent Communication and Customer Service skills
• Strong organizational and multitasking abilities
• Experience in managing on-site teams and maintenance staff
• Bachelor's degree in Business Administration, Hospitality, or a related field
• Prior experience in property management or similar roles is an advantage