Customer Satisfaction Agent/ Sales Support at Africa Safari Trips

Key Responsibilities

• Emergency Support -Be available 24/7 during customer travel.
• Ground Inquiries -Manage bookings and verify payments on ground
• Complaint resolution -Collaborate on safari-related complaints with the relevant departments i.e. reservations and transport team.
• Procedures and escalation -Follow established procedures for issue resolution and meet the customers for major issue resolution
• Refunds -Handle refunds to the customers as approved and directed.

Qualifications

• Excellent knowledge of the tourism industry and current trends
• Knowledge of major safari destinations in Kenya
• Strong communication skills with proficiency in English
• Proficiency in speaking either French/Spanish is a must
• Critical thinker and problem solver
• At least 2 years of experience in a similar role
• Degree/Diploma in travel and tourism management, hospitality, or similar relevant education