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  • Posted: Aug 19, 2020
    Deadline: Not specified
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  • Note: Never pay any money to any recruiter for any purpose (certificates, medical testing, interview, work kit or any other thing).
    We are an employment technology company building a revolutionary SaaS Platform to transform the traditional staffing system with our data-driven network of employment applications​.
    Read more about this company

    Customer Service Representative (Internship)

    • We are looking for a customer-oriented service intern for a partner organization in Accra, Ghana. The selected candidate will be employed as a full-time staff after a duration between 2 – 6 months based upon productivity.
    • The Customer Service Representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our client’s customer accounts might face with accuracy and efficiency.
    • The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

    Customer Service Responsibilities

    • Manage large amounts of incoming calls
    • Generate sales leads
    • Identify and assess customers’ needs to achieve satisfaction
    • Build sustainable relationships and trust with customer accounts through open and interactive communication
    • Provide accurate, valid and complete information by using the right methods/tools
    • Meet personal/customer service team sales targets and call handling quotas
    • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
    • Keep records of customer interactions, process customer accounts, and file documents
    • Follow communication procedures, guidelines, and policies
    • Take the extra mile to engage customers

    Qualifications

    • High knowledge of the various suburbs in Accra
    • A personal laptop to work with from home if required
    • Proven customer support experience
    • Track record of over-achieving quota
    • Strong phone contact handling skills and active listening
    • Familiarity with CRM systems and practices
    • Customer orientation and ability to adapt/respond to different types of characters
    • Excellent communication and presentation skills
    • Ability to multi-task, prioritize, and manage time effectively

    Method of Application

    Interested and qualified? Go to Wekplace on jobs.smartrecruiters.com to apply
  • Send your application

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