Customer Success Trainer at InEvent

RESPONSIBILITIES:

• Lead training sessions, both online and in-person, customized to meet the specific needs of various user groups and ensure proficiency in using the InEvent platform;
• Deliver live sessions via InEvent’s Live Studio to partners to demonstrate the product and its capabilities;
• Work on design of website, registration form and Virtual Lobby to ensure the level of professionalism to the look and feel of the course;
• Design and maintain course outline, developing and adapting this as the InEvent features grow;
• May be required to develop and deliver high quality pre recorded content via the Live Studio to complement certification;
• Support participating partners in their queries for the duration of the certification process;
• Coordinate delivery of certification from partners and ensure partners are supported in their receipt of their certification;
• Learn continuously about tech and platform updates;
• Give constant feedback to product development and support CS and Marketing processes;
• Lead InEvent’s partners through the process to ensure their certification in the InEvent product;
• Travel may be required to a studio location.

PRE-REQUISITES:

• Fluent English to communicate and interact with customers around the world.
• Experience with Customer Success or similar.
• Experience with delivery of training or live customer support
• Experience in a SaaS or tech company.
• Outstanding communication skills and empathy.
• Flexibility and adaptability to manage multicultural customers.
• Very (very) resilient to learn continuously in a startup!
• Availablle to work from 9 PM - 5 AM ET time.