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  • Posted: Sep 9, 2020
    Deadline: Not specified
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    Hubtel provides businesses with an eCommerce platform to organise sales processes and delight customers in-store online and on mobile. To support this, Hubtel launched an online mall, www.hubtel.com/mall in February 2019, creating a very simple easy way for businesses to sell more and customers too find items anytime, anywhere.


    Read more about this company

    Customer Support Representative

    Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; educating and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

    Responsibilities (functions and duties):

    • Contribute to team effort by accomplishing related results as needed
    • Provide accurate, valid and complete information by using the right methods/tools
    • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
    • Resolve customer complaints via phone, email, mail or social media
    • Utilize computer technology
    • Work with the customer service manager to ensure proper customer service is being delivered
    • Handle changes in policies or renewals
    • Resolve customer complaints via phone, email, mail or social media

    Knowledge and Critical Skills:

    • Product Knowledge
    • Listening Skills
    • Multitask
    • Attention to Detail
    • Analytical/Problem Solving
    • Ability to Work Under Pressure/Adaptability
    • Computer Skills

    Qualifications:

    • Tertiary certificate, or Degree in any related field;
    • 1+ years’ experience working in a similar role
    • Have a high level of written and oral communication skills.

    Other Requirements:

    • Ability to work from home with reliable internet connectivity and stable power.
    • Ability to provide your own equipment (laptop) for work.

    Key Performance Indicators:

    Performance on this role will be measured by;

    • Customer Satisfaction

    Method of Application

    Interested and qualified? Go to Hubtel on hubtel.bamboohr.com to apply
  • Send your application

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