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  • Posted: Sep 15, 2020
    Deadline: Not specified
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    Hubtel provides businesses with an eCommerce platform to organise sales processes and delight customers in-store online and on mobile. To support this, Hubtel launched an online mall, www.hubtel.com/mall in February 2019, creating a very simple easy way for businesses to sell more and customers too find items anytime, anywhere.


    Read more about this company

    Customer Support Representative

    Your primary place of work will be at our offices at Kokomlemle, Accra, Ghana, as an on-site position with Work-From-Home possibilities.

    Perks:

    • State of the art working environment
    • Subsidized breakfast, lunch, and snacks
    • Health insurance
    • Long term pension savings
    • Petty expense support to cover internet, phone calls, and other reasonable requirements
    • Access to office gym and games room

    Your key responsibilities

    • Apply common-sense and some minimal internal operational processes to assist customers as necessary
    • Resolve customer complaints via phone, email, mail, or social media
    • Remain available online to assist customers as n

    Before you apply, make sure you qualify as follows:

    • You must be savvy with Hubtel’s services and features. Being a customer is a strong advantage.
    • You must be a good and patient listener with a knack for low-level multi-tasking
    • You must be at least fairly savvy with laptop and smartphone applications
    • You must have excellent communication skills with great love to chat online from both mobile and PC.
    • You must be able to present and breakdown technical information for ordinary understanding
    • You must be self-driven enough to close out tasks with little to no supervision
    • You must be able to work from home with reliable internet connectivity and stable electricity supply in a quiet environment.
    • You must own a functional personal laptop capable of meeting the demands of the work.
    • Being a female with current or previous work experience in a similar position is an advantage.

    Qualifications:

    • Tertiary certificate, or Degree in any related field;
    • 1+ years’ experience working in a similar role
    • Have a high level of written and oral communication skills.

    Key Performance Indicators:

    Performance on this role will be measured by;

    • Customer Satisfaction of the people you assist.

    Method of Application

    Interested and qualified? Go to Hubtel on hubtel.bamboohr.com to apply
  • Send your application

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