Debt Recovery Officer-Mobile Money at Progressive Credit

The purpose    

• The job holder is responsible for the administration and implementation of the debt recovery.

Key responsibilities 

• Contact customers via phone calls, SMS, and other communication channels to follow up on overdue mobile loan repayments.
• Negotiate repayment schedules in line with company policies.
• Achieve daily, weekly, and monthly collection targets.
• Escalate problematic accounts to the supervisor where necessary.
• Educate customers on loan terms, repayment obligations, and consequences of defaulting.
• Adhere to data protection, confidentiality, and regulatory compliance standards.

Minimum Requirements

• Minimum of a Diploma in Business, Finance, Customer Service, or a related field.
• 1-3 years work experience in debt recovery and credit management
• ·Proven experience in debt collection, preferably in mobile loans or digital lending platforms.
• ·Strong negotiation, communication, and interpersonal skills.
• Proficient in Microsoft Office with emphasis on Excel.
• High integrity, self-motivated, and target-driven.