Education Manager (Ghana) at Botho University

Responsibilities And Duties

• Service delivery - Ensure that appropriate user-friendly services are provided to students and staff as relates to these same areas.
• Student information management - Provide appropriate reports on and analysis of student and alumni data to support institutional strategic decision-making.
• ERP systems management - Ensure that existing information systems (ERP and related systems) are operational and used effectively for improved organisational decision-making and efficiency.
• Staff Management - Ensure the availability of adequate human resources, monitor and manage staff performance, including taking appropriate disciplinary action when required and getting involved with labour law matters when requested by the Human Resources department.
• Quality Management System - Ensure the effective implementation and maintenance of QMS in the department. Ensure all quality standards of the department are met.
• Technical Representative - Ensure all the technical department work is going on smoothly with the help of technical Manager, Main campus.
• Library Representative and IQAD Representative - Ensure all the Library department work is going on smoothly with the help of Library Manager, Main campus. Ensure IQAD, QMS has been implemented in all the departments.
• Student Governance - Plan, implement and monitor all student affairs activity, Oversee student health and wellness.
• Admission - Plan, implement and monitor overall student recruitment services. Oversee Marketing of BU programmes.
• Governance - Actively participate in governance committee as required providing strong oversight of and support to other Offices, Faculties, Centres and Departments within the University in the areas of management information and ERP systems, student and alumni data management, student affairs, admission, certification, and assessment administration.

Qualifications And Skills

• A Master’s Degree in Education, Business Administration, Human Resources.
• A minimum of 5 years’ experience at Management level.
• Computer knowledge is required.

Skills and Competencies required:

• Excellent Database Management skills.
• Excellent skills Data entry and processing in ERP and Spreadsheets, Certification processing.
• Excellent Customer Service in Face-to-Face, Telephone or Electronic Interaction with clients.
• Good Language and Communication skills, problem solving.
• Data Management & Accuracy.
• Excellent knowledge of MS office, ERP system, testing procedures.
• File maintenance skills.
• Excellent team coordination.
• Statistics maintenance skills.
• Patient and show empathy while dealing with students