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  • Posted: Dec 23, 2019
    Deadline: Not specified
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    Philips is a world leading health technology company with a vision to make life better for people worldwide through meaningful innovation. Making good on this promise depends on our passionate, inspirational, collaborative and diverse team.


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    Field Service Engineer

    Main purpose of the job:

    Responsible for maintaining and installing professionally Healthcare equipment and maximizing customer satisfaction.

    Key areas of responsibility:

    • Install Philips Healthcare (PH) equipment according standards with respect to quality and installation time as set by PH
    • Perform planned maintenance and equipment modifications within the scheduled time and to the quality standards set by PH
    • Perform corrective maintenance, supported when necessary by  tier-2 support helpdesk
    • Demonstrate commitments to meet customer needs and requirements by ensuring all given quality standards
    • Submit timely and accurate service data, job sheets, reports, expense claims, radiation film badges, field problem reports and other paperwork as assigned
    • Be aware of customer needs and potential commercial leads (Philips Lifecycle Solutions – PLS)  through customer visits and provide feedback and recommendations to the management, relevant people within the organization
    • Support the District Customer Services & Operations Manager and the Customer Services Account Manager as appropriate with contract renewals etc.
    • Use company property with care to ensure optimal results with minimal operational costs
    • Keep abreast of new technologies likely to affect PH range of products
    • Be a professional representative for PH with respect to customer problems, ensuring personal acceptability by the customer in appearance and behavior in accordance with PH policy and targets
    • Responsible for executing service events (maintenance & Installation) in compliance with applicable version of Business Unit (BU) / Business Line (BL) service manuals and relevant PH quality standard policies
    • Responsible for completeness and accuracy of service records with particular attention to test & inspection results
    • Responsible for adopting appropriate ESD control while servicing PH equipment
    • Responsible for using appropriate electronic measurement equipment in calibration controlled cycle
    • Responsible for reporting identified device safety issues according to applicable PH quality standard policy
    • Responsible for reporting customer feedback according to applicable quality standard policy and follow up relevant assigned quality & regulatory training in a timely manner 

    Education & Experience

    • Degree level education or equivalent
    • Experience in maintenance and troubleshooting of technical complex systems
    • Fluent in English, verbal and written in addition to local language

    Method of Application

    Interested and qualified? Go to Philips on philips.wd3.myworkdayjobs.com to apply

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