Fleet Manager at Jumia

We are currently looking for talented people with a passion for technology and food to join our team and embark on our exciting journey

Main Responsibilities:

• Owns rider training process and continuous improvement
• Ensure riders have complete and accurate road and bike riding documentations
• Cash collection compliance: liaises with cash collector to reconcile orders done the previous day and confirming payments from riders daily (zero under collections)
• Random checks of riders on the field – at their hubs, vendors’ and customers’ locations, on the go/field
• Ensuring riders are compliant always:
• Appearance: riders must be clean – clean uniforms, and grooming; boxes must also be clean
• Behavior on the job: timely resumption, monitor riders’ movements via UN and in real time (confirm from vendor and vendor agents if needed)
• strictly applying penalty scheme to non-compliant riders (some reasons for fines: lateness, shoes in boxes, dirty boxes, appearance, not wearing the appropriate attire, completing steps ahead of time, AWOL, rude to vendors and customers,vendor agents or customers)
• Manage relationships with 3PLs by collating weekly reports for 3PLs showing their riders’ performance (financial impact – logistics breakdown, and assessment – riders’ scorecard) 
• Monitor riders’ performance via BI and Live Dashboard reports – assess the strengths of 3PL’s riders, and riders generally and give recommendations for improvement.

Requirements & Qualifications:

• A related degree from a recognised University, Professional certification in Logistics an advantage.
• At least 3 years’ experience in logistics management
• Must have strong people management background and presentation skills.
• Have good knowledge of rider hubs – geographical know how; know the shortcuts, long routes, bad roads, routes to avoid (due to traffic and safety concerns)
• Proven ability to learn new technology quickly, adapt to changing needs and possess strong analytical skills.
• Ability to quickly build productive relationships in a fast-paced, high-performance environment. 
• Confident communication and presentation skills.
• Ability to ride a bike is a plus 

We Offer:

• A unique experience in an entrepreneurial, yet structured environment
• The opportunity to become part of a highly professional and dynamic team working around the world
• An unparalleled personal and professional growth given the challenges that we propose you to take