Global Concierge at And Beyond

 A personal, bespoke global ‘access platform’ for direct, indirect guests and travel partners to provide a paid for bespoke service to guests travelling with &Beyond in Africa and provide information, assist with travel support during travel with &Beyond.

The service will include a pre-, during and post travel support ensuring guests and trade partners receive a bespoke and care free travel experience. The in country support service will operate seven days a week.

KEY OUTPUTS:

• Upholding the values of &Beyond ... Care of the people, Care of land and Care of the wildlife
• Calm and professional communication skills in order to service travel partners, direct and indirect guests
• Consistent and clear communication with trade partners, direct and indirect guests, sales teams, preferred supplier partners and colleagues where required
• Proactive selling of the &Beyond Africa products and services ensuring the best suitable safari
• Meets people and responds to a variety of situations with poise, patience, and discretion
• Must have patience, tact, a cheerful disposition and enthusiasm, as well as a willingness to serve 
• Have a strong knowledge of &Beyond and the regions and territories it operates
• An independent, curious and “can do it” nature

ADDITIONAL DUTIES:

• Attend and participate in continuing educational programs and training webinars
• Support and Assist other departments and offices during leave cycles

QUALIFICATION REQUIRED:

• High School Qualification, 3 year University/College Qualification advantageous
• 4 years Tour Operator Experience as a Travel Consultant with preference to individuals who have worked in a bed management environment or Lodge Management Experience or a Concierge Service Experience