Group Chief Commercial Officer at AutoXpress Ltd

The Opportunity:

• AutoXpress is seeking a new dynamic, forward-thinking, and data-driven Group Chief Commercial Officer (CCO) to join their C-Suite and elevate their commercial strategy.
• The Group CCO will have direct P&L responsibility and will serve as a key business partner to the Managing Director, Executive Director, and Senior Management team. The successful candidate will play a pivotal role in ensuring the integrated commercial success of the organisation by planning, developing, and implementing strategies to enhance long-term profitability.

Roles & Responsibilities:

The Group CCO will report directly to the Executive Director and oversee the retail business across Kenya, Tanzania, Rwanda, Uganda, and Zambia. Key responsibilities include:

• Overall P&L performance for the retail business unit.
• Leading all sales and marketing activities targeting key customer categories: Individuals, SMEs, Taxis, and Garages.
• Enhancing customer experience and engagement across all touchpoints.
• Ensuring operational excellence and efficiency of the branch network.
• Driving employee engagement and effectiveness.
• Establishing and expanding new branches.
• Utilising analytics and customer insights for strategic decisions.
• Managing the supply chain of auto parts, accessories, and lubes (PAL).
• Overseeing sales activities of PAL to wholesale part dealers.
• Growing and developing our second brand, “XpressFit,” which currently has three branches.

Requirements:

• University degree in technical, financial, or business management, or an equivalent Masters.
• Minimum of 5 years of progressive experience in senior management roles.
• Proven track record of developing and executing business plans for significant B2C organisations, ideally in retail and service-led businesses, resulting in sustainable profit increases.
• Strong analytical skills and experience in data-driven decision-making.
• Experience in developing and implementing product and service propositions to meet market requirements.
• Demonstrated accountability for implementing change and improvement programs within agreed timescales and budgets, including P&L responsibility.
• Senior leadership experience in a multi-level organisation, ideally with a branch network spread across a large geographic area.
• Proven ability to mentor and develop talent, ensuring clear succession planning.
• Strong communication skills and the ability to build buy-in for ideas across a broad range of stakeholders.
• Experience in developing sustainable partnerships with customers and suppliers, achieving commercial objectives through effective negotiation.
• Successful track record of implementing marketing strategies that drive customer growth and increased share of wallet, ideally including digital marketing components.
• Knowledge of the automotive retail environment, tyre industry, and spare parts industry is a plus.
• Business experience in East Africa or a similar emerging market is advantageous.
• Experience in a PE-backed business is advantageous.