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  • Posted: May 30, 2023
    Deadline: Not specified
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    We are a Pan-African group, inspired by the people we serve and determined to be a globally respected organisation of which Africa can be proud. As a financial services provider, we play an integral role in the economic life of individuals, businesses, and nations. We empower and enable – from investing in our employees to uplifting our communities and...
    Read more about this company


    Head, Fraud Risk Management and Forensics

    About The Job
    Job Summary:

    • To manage fraud risk within the Emerging Markets Cluster of Global Retail & Commercial Banking by implementing & embedding the Group Fraud Risk Control Framework and policies, managing fraud losses within the budgets / appetite, ensuring fraud reporting standards are complied with; development of fraud risk capability in fraud management & investigations and pro-actively incept/lead fraud reduction, training & prevention initiatives across the Cluster.
    • To be the Cluster level owner of the Fraud Principal Risk.

    Main accountabilities and approximate Time Split.
    To Ensure the Following:

    • To incept/lead fraud reduction, training & prevention initiatives across the Cluster
    • To facilitate the setting of budgets / appetite across the Cluster and manage overall fraud losses.
    • Ensure compliance to the Group Fraud risk Framework and policies, including completion of 6 monthly strategic threat assessments of fraud risks across the Cluster and the development, implementation, and monitoring of a fraud risk control strategy.
    • To provide Cluster wide support for the identification, measurement, control and reporting of Fraud loss data, actual and attempted. Take responsibility for the collation, analysis, and timely submission of fraud loss MI to meet local Cluster management & group requirements. This includes the introduction of basis point reporting and the monitoring & measurement of key risk indicators.
    • Ensure fraud risk incidents are appropriately managed by the respective teams and escalated as required. This includes ensuring agreed actions are followed through to minimize the incidence of similar losses and sharing information for the benefit of other businesses.
    • To drive and implement fraud risk management enhancements across the Cluster, ensuring capability to tackle fraud risk exists.
    • To support the development of systems, procedures and controls to pro-actively detect and minimize fraud losses across the Cluster.
    • To support legal and regulatory reporting and attestation processes where appropriate.
    • To provide technical insight and support throughout the Cluster relating to changes in the threat environment, control viability and risk appetite.
    • To participate at project level as expert advisor on fraud loss, fraud techniques and controls.
    • To undertake ad-hoc special reports and analysis, including fraud investigations as required
    • Participate in new product approval processes to inform Risk Assessment and mitigation activity.
    • To record and lead the implementation of initiatives to improve fraud loss recovery across the Cluster
    • Provide effective oversight of in-country investigations and support to individual country teams.
    • Develop sources of fraud intelligence throughout the Cluster & pro-actively share the available information. Liaise with group / other Clusters to ensure appropriate information is shared / obtained. Liaise and work with law enforcement agencies, professionals, and commercial organizations to maximize intelligence to reduce exposure to the bank.
    • Provide input at appropriate Committees on fraud related matters, including the Group Fraud Oversight Committee as required
    • Drive and manage step change improvements in the capability and quality of output from individual businesses in fraud management & investigations

    Role/Person specification
    Technical Skills / Competencies:

    • Strong Analytical Skills
    • Strong communication skills
    • Creative/innovative thinker
    • Knowledge of Financial Crime Governance, legal and regulatory requirements
    • Strong influencing skills
    • Interviewing/ investigatory interviewing techniques together with effective report writing skills


    • Detailed working knowledge of all the bank’s products and services
    • Detailed working knowledge of all the bank’s Operational environment, processes, and procedures
    • Detailed working knowledge of all the bank’s frontline systems including BRAINS, Winfos and other systems
    • Detailed working knowledge of all the contact centre’s operational and rigour requirements


    • Some knowledge of Contact Centre environments
    • Analytical/problem solving skills to think on feet outside of scripted responses


    • Bachelor’s degree in Accounting/Finance or social science


    • Bachelor`s Degrees and Advanced Diplomas: Law, Military Science and Security (Required)

    Method of Application

    Interested and qualified? Go to Absa Group on to apply

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