Head of IT and AI Automation at Remote

Key responsibilities

• Provide strategic leadership for IT architecture and AI/automation adoption, making key decisions on foundational principles and technology roadmap that align with Remote's growth and future needs.
• Demonstrate hands-on technical leadership - actively building solutions and automation while mentoring the team through practical examples rather than just direction.
• Drive innovation in AI and automation by identifying important opportunities and implementing solutions. Also, establish guidelines for the safe use of these tools at Remote.
• Take ownership of complex technical challenges, prioritizing autonomously based on business impact, and mobilizing resources to implement sustainable solutions.
• Foster a culture of technical excellence balanced with remarkable customer service, ensuring the IT team is both highly recognized for its expertise and appreciated for its approachability.
• Display agency in identifying and solving problems without waiting for direction, proactively improving systems before issues arise.
• Shape the evolution of IT Engineering at Remote, complex conventional perceptions of IT and pioneering innovative approaches to support a fully distributed workforce.

Requirements

• A people-focused outlook where delivering remarkable service is your primary goal, with proven ability to collaborate across all departments.
• Technical hands-on expertise with modern cloud infrastructure, SaaS integrations, and automation frameworks - you can build solutions yourself.
• Must have experience with AI/automation tools and platforms. Should know how they are used, their limitations, and ethical concerns.
• Demonstrated ability to work with high agency - identifying needs, making decisions, and executing solutions without requiring constant guidance.
• Significant experience with modern methods for managing devices and identities, including zero-trust security and automated setup on major platforms.
• Proven track record of building and leading high-performing remote technical teams that consistently deliver results.
• Remarkable context-switching abilities with solid focus, attention to detail, and empathy when addressing diverse stakeholder needs.
• Ability to both mentor team members and continuously learn new technologies, remaining at the forefront of IT and AI/automation innovations.
• Comfortable with ambiguity and rapid change, able to define priorities and workflows in a fast-growing organization.
• Solid problem-solving skills with the ability to identify automation opportunities others might miss.
• Top-notch written and verbal communication skills in English.
• Remote work experience is highly valued but not required.