Head of Operations at Synkron International

Achieve Business Performance

• Be accountable for the aggregate plan and delivery of systems, operations, and services offered by Synkron International.
• Leverage the advantages of bringing together the operational expertise and drive through more efficient ways of working.
• Ensure strategic objectives shaped at Executive Management level are translated into tactical business plans with mechanisms for key measurements in place to monitor progress.
• Ensure that business change projects are delivered in line with directions from Executive Management level.
• Coordinate the efforts of the different operational areas under management to ensure minimal duplication of efforts, maximum efficiency and to maximize value for money.
• Re-balance resources between different areas e.g. reallocating budgets, but within overall approved resources for the year.
• Contribute to the development of business unit strategy for the next 2-3 years by providing a view on potential improvements for services and an assessment of the existing situation and anticipated changes in the external environment.
• Manage departmental budgets including signing off of invoices and quotes within mandate. Escalate out of budgets items to the Managing Director for approval.
• Sign off capital expenditure within budget. This includes approving purchase or sell decisions for desktop computers, laptops, departmental equipment etc.
• Review performance against balanced scorecard components as prescribed by the CEO, discuss gaps and agree on action plans to close gaps.
• Benchmark productivity of the department against industry standards and create measures to improve productivity.

Driving Business Direction

• To be an integral part and driver of the strategic planning, budgeting and forecasting of business requirements and decision-making process.
• Build strong relationships with key external stakeholders, government, suppliers, etc. to ensure correct focus and direction at operations and technology level.
• Ensure an effective and efficient operating model is maintained.
• Develop and facilitate planning across all departments on all operational matters
• Serve on external committees where applicable
• Ensure that risk is effectively addressed in all aspects of the business under the COO
• Ensure that a proper infrastructure (building, systems and staff complement) is maintained and developed for Synkron International.
• Accountable for planning and recruiting contract workers for the company.

People Management/Leadership

• Build strong relationships with key stakeholders and peers on Executive Management to ensure the correct focus
• Provide clear directions on strategic goals, translating and prioritizing them into business and performance measures.
• Lead, inspire and coach a team of high caliber professionals, creating succession to key roles and enhancing Synkron Internationals management capability.
• Monitor the strict adherence to governance and setting high standards of professionalism across the functions
• Ensure that managers create effective workforce plans and recruitment demands plans for their areas.
• Review Performance Improvement reports to determine effectiveness of interventions.

Requirements

Academic Qualifications

• University Degree preferably in Business Management or any related course
• Knowledge of French is an added benefit

Relevant Experience

• Five (5) years relevant experience in an engineering firm
• Three (3) years relevant experience in operations.