Head of Technical Services at AAR Insurance

Overall Purpose of the Job

Business Development Officer is responsible for managing and delivering Sales and Marketing strategies and initiatives to drive the achievement of business revenue targets. The role involves business acquisition, team management, and continuous assessment to align with the company’s goals and regulatory requirements.

Key Responsibilities

• Procure and solicit business on behalf of the company to meet and exceed premium targets.
• Focus on Retail, SME and GI from intermediaries and personal sales.
• Recruitment, Training and Motivation of Intermediaries to meet assigned budgets.
• Developing and implementing solid business plan and laying strategies for acquisition of new business and retention of existing business.
• Adhere to all applicable laws, Insurance Regulatory Authority (IRA) guidelines, and market conduct standards.
• Obtain and maintain all necessary licenses, including IRA certification.
• Observe data protection Act and AML
• Maintain confidentiality of client information and convey accurate client information to the company.
• Collect and verify client Know Your Customer (KYC) documents as required.
• Grow relationship with various stakeholders including clients and intermediaries
• Planning and attending service meetings with clients in support of intermediaries.
• Ensuring service queries for the signed up intermediaries and clients are well addressed and timely feedback provided.
• Uphold and promote the company’s image and brand in all interactions.
• Organize and participate in company approved engagements and activations
• Continually monitor the effectiveness of the integrated sales and marketing strategy and suggesting / implementing corrective actions where appropriate.
• Avoid directly or indirectly disclosing company or client confidential information without authorization.
• Ensure no premium or other monetary collections are made from clients directly to the unit manager.
• Adhere to the code of conduct for unit managers.

Education, Experience & Competencies

• Possess a Diploma In insurance, COP or any other professional qualification in insurance.
• Bachelor’s degree will be added advantage.
• At least 3 years of practical Sales & Marketing or Business Relationship Management with proven performance track (Preferably in the insurance business).
• Proven experience in team management, sales, and business development.
• Strong understanding of insurance regulatory requirements.
• Excellent communication, leadership, and organizational skills.
• Ability to coach, motivate, and assess performance effectively.