Head, Technical Services at Marie Stopes

Key Responsibilities 

• Strategic Leadership:
• Collaborate with the Country Director to develop and implement the technical services strategy aligned with the organization's overall goals.
• Develop strategies for good client management, ensuring systems and training are put in place to promote this, ensure compliance with Kenyan and MSI global client protection requirements.
• Work with directors and department heads to ensure that MSI Kenya’s service standards are fully complied with across all service delivery channels and adherence to them is monitored on at least a quarterly basis
• Provide leadership in the design and execution of innovative and effective reproductive health programs.
• Participate in the development, implementation, and evaluation of reproductive health programs, ensuring alignment with national and international standards.
• Participate in the monitoring and evaluation of program outcomes, making data-driven recommendations for continuous improvement.
• Ensure that the structure of the Department is fit for purpose and that all roles and responsibilities are relevant to the needs and demands of the organization, and that goals and strategies are clearly communicated to all team members.
• Quality Assurance:
• Direct and manage the strategic development and sustainability of quality Family Planning and PAC programmes by ensuring compliance with the clinical and other applicable guidelines, standards and policies through monitoring, evaluation and assessment of service provision.
• Together with the Clinical Quality Manager, develop and oversee the implementation of quality assurance systems, policies procedures and activities across all channels and ensure that services are fully compliant with the MSI global standards and guidelines as well as those of the Government of Kenya
• Establish and maintain a robust quality assurance system for all reproductive health services.
• Ensure compliance with medical and ethical standards and conduct regular audits to monitor service quality.
• Capacity Building:
• Develop and implement training programs for healthcare professionals to enhance technical skills and ensure adherence to best practices.
• Foster a culture of continuous learning and development within the technical services team.
• Ensure all Department staff are trained in MSI’s approach to fraud and bribery and safeguarding as well as other organisational policies.
• Proactively mentor and/or coach direct reports to critically assess opportunities to improve efficiency and maximize impact.
• Partnership and Stakeholder Engagement:
• Build and maintain strong relationships with government health agencies, NGOs, and other key stakeholders.
• Represent MSI Kenya externally and internally in accordance with its values and policies and as may be delegated by the Country Director at any time.
• Collaborate with external partners to leverage resources and expertise for the benefit of reproductive health programs.
• Work closely with the partners, stakeholders, and other agencies to ensure that MSI’s activities are in tandem with national laws and policy objectives.
• Strengthen and cultivate mutually beneficial operational relationships with partners through an effective information and education mechanism. 
• Strengthen linkages with various development partners including but not limited to Ministry of Health and Members of Parliament and all stakeholders. 
• Budget Management:
• Work closely with the Country Director and Finance Director to develop and manage the technical services budget.
• Monitor expenditures and ensure cost-effectiveness in program implementation.
• Reporting and Documentation:
• Prepare and submit regular reports on technical services activities, achievements, and challenges.
• Ensure accurate and timely documentation of program data for reporting purposes.
• Monitor performance of technical services activities using key metrics and prepare reports for senior management.
• Perform any other duties that are incidental to the achievement of the organization’s mission, strategies and objectives that may be assigned by the Country Director

Experience 

• Minimum 4 years working experience in senior management, delivering FP/SRH programmes or similar.
• Proven leadership experience, with a focus on technical services.
• Proven public health management, leadership and management skills that motivate high performing teams and encourage innovation and creativity
• Experience and knowledge of Kenyan health sector and community health service delivery
• Proven communication and writing skills to persuade and influence at all levels
• Proven IT skills with the ability to analyse data for strategic purposes and decision making
• Proven organisation skills
• Strong networking skills and advocacy skills required.
• Excellent communication skills, particularly around negotiation, influencing and conflict management
• Strong knowledge of reproductive health issues, family planning, and maternal health.
• Demonstrated ability to build and manage partnerships with government agencies and NGOs.
• Experience in budget management and financial oversight.
• Proficient in data analysis and program evaluation.

Qualifications and Training (essential/desirable)

• Bachelor’s degree in medicine and surgery.