Hotel Operations Manager at Phina Consultants LTD

Key Responsibilities

• Oversee daily operations to ensure seamless guest experiences and high service standards.
• Manage and mentor hotel staff, fostering a positive and productive work environment.
• Develop and implement operational policies and procedures to enhance efficiency and guest satisfaction.
• Monitor financial performance, including budgeting, forecasting, and cost control.
• Collaborate with the marketing team to drive sales and maximize occupancy.
• Handle guest inquiries, feedback, and complaints in a professional and timely manner.
• Ensure compliance with health, safety, and regulatory standards.

Qualifications:

• Bachelor’s degree in Hospitality Management or related field
• At least five years proven experience in hotel management in a three or four star hotel.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Proficiency in hotel management software and systems.
• Ability to work under pressure and handle multiple tasks simultaneously.