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We are recruiting on behalf of our client for a professional, warm, and customer-oriented Restaurant Hostess. The ideal candidate will be the first point of contact for guests, ensuring a welcoming atmosphere and smooth guest flow within the restaurant.
Key Responsibilities:
Warmly greet and welcome guests as they arrive at the restaurant.
Manage the reservation book and walk-in guests efficiently.
Escort guests to their tables and present menus.
Assign tables based on guest preferences, staff sections, and service flow.
Respond to guest inquiries professionally and promptly.
Handle guest complaints or concerns courteously and escalate when necessary.
Ensure guests feel appreciated and well cared for throughout their visit.
Confirm reservations via phone, email, or reservation systems.
Maintain accurate wait lists and provide accurate wait-time estimates.
Coordinate with service team to ensure timely table turnover.
Maintain smooth communication with servers, managers, and kitchen staff.
Update the team on guest seating preferences, special requests, and VIP arrivals.
Support the service team during peak hours as needed.
Maintain a clean, organized, and presentable reception/hostess area.
Ensure menus and promotional materials are clean and updated.
Follow hygiene and safety standards at all.
Requirements
Diploma or certificate in Hospitality Management is an added advantage.
Proven experience as a Hostess or in customer-facing roles (restaurant or hotel experience preferred).
Excellent communication and interpersonal skills.
Professional, warm, and friendly demeanor.
Ability to remain calm under pressure in a fast-paced environment.
Strong organizational and multitasking abilities.
Knowledge of reservation systems is an added advantage.
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