Housekeeping Supervisor at Gelian Hotel Machakos

Reports to: Executive Housekeeper

Responsibilities summary

• Smooth and organized running of housekeeping according to the Standards set by the management.
• Works with room stewards to ensure proper room presentation
• Works with public area attendants to ensure proper public area cleanliness is top notch
• Keep current on pulse of the guests, constantly seeking opportunities to follow-up on their experience
• Provide employees with the tools and environment they need to deliver the company experience.
• Develop and implement strategies and practices that support employee engagement.
• Coordinate the set-up of guest rooms in accordance with the hotel’s standards
• Handle guest complaints in rooms
• Schedules periodic housekeeping staff meetings to ensure correct interpretation of policies and obtain feedback from staff members
• Arrange for maintenance and repair of equipment and other services
• Is capable of handling irate customers with a friendly/calm attitude

• Prioritizes tasks effectively to ensure most important tasks are completed on time

• Seeks, listens and responds to Guest feedback.

• Coaches team on how to exceed Guest and staff expectations.

• Creates a positive team atmosphere among Team Members
• Any other duties that may be assigned

Requirements

• 2 years experience of Experience in 4* Hotel as  an Executive Housekeeper
• Diploma in Hotel management/ Housekeeping option from accredited collage/University with relevant experience
• Good communication skills
• Commitment to professional values and integrity