ICT Associate at United Nations Office for Project Services (UNOPS)

 Background Information - Job-specific

• Under the direct supervision of the ICT Officer, who reports to the Head of Support Services, and technical guidance of the ICT colleagues in HQ, the ICT Associate is responsible for efficient and effective ICT management and support to the operations in a given geography. In the discharge of her/his duties, the ICT Associate liaises with UNOPS programme support colleagues in order to ensure best support.

 Functional Responsibilities

Summary of Key Functions:

 ICT client services, management and administration

• Ensures efficient and effective ICT client services, management and administration, focusing on achievement of the following results:
• Implementation of ICT and operational strategies compliant with UNOPS rules, regulations, policies and framework.
• Provision of fast, friendly, and effective user support.
• Advice on information technology and systems planning exercises undertaken in the Business Unit, and representing the Business Unit in those undertaken throughout UNOPS.
• Participation in the development of ICT standards and strategies for the Business Unit
• Maintenance of inventory of all computer, audio/video communication equipment, and software in the Business Unit, ensuring compliance with asset management policies.
• Interaction with HQ and ICT personnel from other UN agencies in the area to share and exchange information and expertise on applications and tools. 
• Effective functioning (installation, operation and maintenance) of all UNOPS hardware equipment and acquisition of hardware supplies, approved software and application of updates and patches in a timely manner.
• Supervision of information and communication services of the Business Unit and managed projects.
• Effective advice on all project implementation activities involving ICT; the hardware and software procurement process; and establishment and maintenance of a roster of potential suppliers.
• Active networking with clients, addressing and improving common areas of concern.
• Provision of consulting services, ICT audit inspections and/or facilitation of selection/deployment of software to projects, seeking technical advice and support from HQ ICT personnel, as required.
• Liaison with UNOPS HQ, and other relevant units, to determine hardware and software requirements.                                      
• Acting as effective UNOPS' liaison with the local UN partner agencies on issues relating to UNOPS ICT.

Network administration

• Ensures efficient network administration, focusing on achievement of the following results:
• Maintenance of network and internet connectivity to ensure stable operation, availability of bandwidth, and reliable connection to the internet and HQ based systems
• Valid hardware maintenance agreements, to ensure timely resolution of hardware failures.
• A stable and responsive network environment based on daily monitoring of the network connection.
• Ensure confidentiality, integrity and availability of UNOPS ICT systems and UNOPS information assets.
• Monitor and maintain proper backups of UNOPS data. Maintenance of measures in place for business continuity and disaster recovery processes and procedures Maintenance of video conference and telephony operations.

Team Management

• Facilitates the engagement and provision of high quality results and services of the team supervised through effective work planning, performance management, coaching, and promotion of learning and development.
• Provides oversight, ensuring compliance by team members with existing policies and best practice.

Knowledge Building and Knowledge Sharing

• Provide sound contributions to knowledge networks and communities of practice by synthesizing of lessons learnt and dissemination of best practices in human resources.
• Collect feedback, ideas, and internal knowledge about processes and best practices and utilize productively. 
• Participates, organizes and delivers trainings for the operations/ projects staff in ICT services.

Impact of Results

• The effective and successful achievement of key results by the ICT Associate directly affects the overall efficiency and effectiveness of the relevant business unit/project, in ICT management, impacting the timely and effective implementation of the respective services and deliverables.  This ensures client satisfaction and promotes the image and credibility of UNOPS as an effective service provider in project services and management. This enhances UNOPS’ competitive position as a partner of choice in sustainable development and project services in the country/region served.

 Education/Experience/Language requirements

Education:

• Completion of Secondary education is required.
• Diploma or University Degree, preferably in information sciences, computer sciences or engineering, is  desirable

Experience:

• A minimum of six (6) months UNOPS work experience in the relevant field is required.
• A minimum of 6 years of progressively responsible experience in the field of information technology and/or telecommunications and systems, preferably in an international environment is required.
• A minimum of 2 years experience in the usage of Computers and Google workspace/Google Suite Applications is required.
• A minimum of 2 years experience in management of Active Directory, Windows servers, and network infrastructure is required.
• Language Requirements:
• Full working knowledge of English is required
• Knowledge of another official UNOPS language is an asset