ICT Infrastructure Manager at CIC Insurance

About the Role

Reporting to the Group Head of IT, the role holder will lead the delivery, support, and optimization of the Group’s ICT infrastructure across on-premise and cloud environments. Ensure high availability, scalability, and cost-effectiveness while directing day-to-day operations of the ICT Infrastructure Team to deliver efficient, effective, and best-value ICT services.

Key Responsibilities

• Infrastructure Operations & Reliability: Lead proactive monitoring, maintenance and support of infrastructure to maximise uptime for core systems. Implement performance reporting frameworks and remediation plans to ensure operational excellence and customer satisfaction.
• Infrastructure Planning & Delivery: Lead design, implementation and optimisation of infrastructure including data centres, servers, storage, networks (LAN/WAN/SD-WAN) and enterprise communications across the Group.
• Enterprise Database & Storage: Manage enterprise database and storage infrastructure across on-premise and cloud environments, ensuring performance optimisation, high availability, backup/recovery, data integrity, replication and capacity planning to support business continuity requirements.
• Hybrid-Cloud Management: Lead hybrid/multi-cloud environment management, driving FinOps cost optimisation, security posture management and cloud-native technology adoption.
• Security & Compliance: Implement network security controls based on Zero Trust architecture, including firewalls, endpoint protection, vulnerability management and compliance monitoring aligned with ISO 27001 and regulatory requirements.
• Risk & Business Continuity: Lead risk management activities including root cause analysis, incident escalations, disaster recovery planning and business continuity assurance to minimise operational disruptions.
• Vendor & Contract Management: Negotiate and manage vendor relationships, enforce SLAs, conduct performance reviews and ensure contracted deliverables meet business requirements.
• Strategic Planning & Documentation: Develop business cases, technical RFPs, project plans and infrastructure specifications covering compute resources, network architecture, licensing and capacity forecasting.
• Team Leadership & Development: Build and develop a high-performing infrastructure team through coaching, performance management, skills development and career progression planning.

Who We’re Looking For

Essential Knowledge/Skills and Experience Required:

• Bachelor’s degree in Computer Science, Computer Engineering, Computer Technology, Information Technology, Mathematics, or a related field of study.
• Minimum of 6 Years of relevant experience, with 2 years in supervisory role .

Desirable knowledge/skills and Experience Required:

• Professional qualifications in any of the following areas will be an added advantage: PMP, TOGAF, ITIL & CISM

Key Competencies

• Leadership Skills
• Strong analytical, presentation & problem-solving skills
• Excellent communication, interpersonal skills
• Excellent planning and organizational skills