ICT Procurement Manager at Family Bank Ltd

• We are seeking a highly competent and experienced ICT Procurement Manager to join our dynamic team within the Procurement, Facilities & Logistics Department. This role is critical in supporting the Bank’s digital transformation agenda by ensuring the timely, cost-effective, and compliant sourcing of ICT goods and services. The successful candidate will bring expertise in managing end-to-end ICT procurement processes, contract negotiations, supplier relationship management, and adherence to regulatory and policy requirements.

Job Purpose:

• The ICT Procurement Manager will be responsible for leading and managing the end-to-end procurement of information and communication technology (ICT) goods and services across the Bank, ensuring alignment with the Bank’s strategic objectives, compliance with internal policies, and adherence to regulatory and industry standards. This role will drive value through strategic sourcing, supplier relationship management, contract negotiation, and cost optimization, while ensuring timely delivery of technology solutions to support operational efficiency, innovation, and business continuity.

Key Responsibilities:
Strategic Procurement & Sourcing

• Lead the development and execution of ICT procurement strategies aligned to the Bank’s overall technology and digital roadmap.
• Identify, evaluate, and engage qualified ICT vendors in line with approved vendor selection criteria and procurement policy.
• Conduct market analysis to identify trends, risks, and opportunities in the ICT supply landscape.

Procurement Execution

• Manage the end-to-end procurement cycle for ICT products and services including hardware, software, licenses, support contracts, IT infrastructure, telecoms, and digital platforms.
• Prepare and issue RFIs, RFQs, RFPs, and tender documents in line with the Bank’s policies.
• Coordinate bid evaluations, supplier due diligence, and recommendation reports.

Contracting & Compliance

• Negotiate contract terms, pricing, SLAs, and delivery schedules with selected vendors, ensuring value for money and risk mitigation.
• Ensure all ICT procurement transactions are fully compliant with internal policies, Central Bank regulations, and applicable procurement laws.
• Collaborate with Legal, Risk, IT Security, and Finance teams during contract review and approval processes.

Supplier Management & Performance Monitoring

• Develop and maintain strong relationships with ICT suppliers, service providers, and partners.
• Monitor and evaluate supplier performance against SLAs and KPIs.
• Resolve any disputes, delivery issues, or service failures in a timely and professional manner.

Budgeting & Reporting

• Support the ICT and Finance teams in procurement planning and budgeting.
• Provide regular reporting on ICT procurement activity, cost savings, contract status, and pipeline.
• Identify cost reduction opportunities through demand aggregation, strategic sourcing, and improved contract terms.

Qualifications & Experience:

• Bachelor’s degree in Procurement, Supply Chain Management, ICT, Business Administration, or a related field.
• CIPS certification (or in progress) is highly desirable.
• Minimum 4 years of progressive experience in ICT procurement, preferably within the banking or financial services sector.
• Strong knowledge of procurement regulations, ICT market dynamics, and contract law.
• Proven experience managing complex ICT tenders and vendor negotiations.
• Demonstrated ability to work cross-functionally with ICT, Legal, Finance, and Risk teams.

Key Competencies:

• Excellent negotiation and communication skills.
• Strong analytical and decision-making ability.
• High attention to detail and strong organizational skills.
• Integrity, professionalism, and commitment to ethical procurement.
• Proficiency in ERP systems and procurement software (e.g. SAP, Oracle, etc.).