ICT Support Assistant at Harleys Limited

Qualifications

1. A degree in Computer Science or equivalent education from a recognized institution.
2. IT support and experience in customer service of 1 year
3. Ability to explain technical issues to non-technical users
4. Any Certification is an added advantage
5. Ability to work long hours in the evenings and over weekends

Responsibilities

1. Providing first-line technical support, answering support queries via phone, email, and in-person
2. Support users in the use of computer equipment, MS Dynamics, and Office applications
3. Initiating user rights changes or system setups as per request.
4. Participating in the testing of applications
5. Installing and configuring computer hardware, operating systems, and applications.
6. Carrying out routine software and hardware maintenance
7. Servicing and fixing ICT equipment.
8. Troubleshooting system and network problems, diagnosing and resolving software/hardware
9. Liaising with ICT staff and help in establishing ICT user support knowledge
10. Tracking work in progress, recording issues, and solutions.
11. Assisting the Head of ICT with the implementation of projects as required.

Description

Key competencies

1. Good communication and presentation skills – both verbal and written
2. Proactive problem solver
3. Ability to work independently & a positive team player
4. Self-motivated
5. Conducts self professionally, exhibits high levels of tolerance and patience
6. Help Desk service skills