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  • Posted: Oct 9, 2025
    Deadline: Oct 20, 2025
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  • A warm welcome to Hemingways Nairobi. A luxury 5* boutique hotel, we pride ourselves on providing exceptional guest experiences and service, ensuring the utmost comfort and luxury. This 45-suite boutique hotel elevates the standard of luxury for travellers in the region. Beautiful in its symmetry and flooded with natural light, this plantation-style prope...
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    ICT Technician

    • Hemingways Watamu is seeking a skilled and service-oriented ICT Technician to join our team. This role is pivotal in ensuring the seamless operation of our hotel's information and communication technology systems, supporting both back-of-house operations and guest- facing services.

    KEY RESPONSIBILITIES:

    • Maintain and support the hotel's ICT infrastructure, including networks, servers, and connected devices.
    • Ensure optimal performance of systems used in reservations, billing, and property management.
    • Troubleshoot hardware and software issues promptly to minimise disruption to operations and guest experiences.
    • Perform routine maintenance and system updates to uphold reliability and security.
    • Liaise with external vendors for system upgrades, repairs, and technical support.
    • Provide responsive and courteous support to hotel staff and guests regarding ICT-related matters.

    WHAT WE'RE LOOKING FOR:

    • Proven experience in ICT support, preferably within the hospitality industry.
    • Strong understanding of hotel systems including Opera PMS, Simphony POS, Material Controls and SUN Systems.
    • Proven experience in maintaining Local Area Networks (LANs), IPTV, and CCTV systems.
    • Excellent problem-solving skills and a proactive approach to issue resolution.
    • Outstanding customer service and communication skills.
    • Ability to work independently and collaboratively in a fast-paced environment.

    ACADEMIC QUALIFICATION:

    • Advanced diploma or Degree in Information systems or information technology..
    • CCNA, Network+, or similar network certification
    • Cloud management certifications are added advantage

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    Method of Application

    CV's to be sent to [email protected] by 20th October 2025

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