IMS Support Engineer at Ericsson

We are now looking for a Support Engineer that will provide technical service and support to our customers. In this role, you will troubleshoot and resolve problems to stabilize and optimize customer networks. You will configure and integrate different Ericsson nodes as part of virtualized IMS Domain and solutions in new and live customer networks.

The Support Engineer typically interacts with customer technical staff, operation managers, service engineers and other groups within the Service Delivery organization. You may also interact with groups in sales, R&D, 3rd party suppliers and local authorities.

As there are no distinct borders between the areas, you will need to be flexible and master more than one area. You are expected to travel internationally and work in different cultural environments. The technical development is rapid and you are responsible for continuously keeping your competence and skills up to date

Working as a support engineer will require a broad knowledge within telecom and Datacom, covering both hardware, software and network knowledge. You will work, collaborate, and communicate in an international environment, both with colleagues internally as well as customers and suppliers to Ericsson. The role more than often requires you to take on big responsibility and it is important that you can work independently.

You will

• Customer Management and Issue handling
• Available to handle Emergency and critical issues while on call roster
• Stay abreast of on new technology/technical areas and share information about solution to define business requirements and participate in risk analysis
• Scope, define and design solution offerings; driving end-to-end technical solutions
• Support deployment of new Solution
• Lead critical and emergency situations for fault isolation and timely resolution
• Software Update Management (SUM) handling
• Remote Service Gateway (RSG) mentoring

To be successful in the role you are

• Education: Bachelor’s or master’s degree in IT, Telecom or equivalent.
• Min years of experience: 5+ Years’ Experience in Mobile Telecommunication
• Domain experience:   Ericsson IMS Product handling and troubleshooting knowledge including Virtual MTAS, Virtual CSCF and Virtual SBC.
• VoLTE E2E call flows and fault isolation, well familiar with 3Gpp documentation, RFC Standards and Functions Specifications
• Ericsson Cloud Infrastructure knowledge about BSP, HDS, CEE will be added benefit.
• Negotiation & argumentation skill
• Planning & organizing skills
• Delivering results & meeting customer expectations
• Presentation & communication skill
• Working with people
• Applying expertise & technology