Information Technology Business Analyst at Reliance Personnel Services

Job Summary:

• Business Analyst Mobile Financial Services role is accountable for design and ownership of Mobile Financial Services and Ericsson Wallet platform solutions in particular market or group account.
• This role will support partner to design, develop, test and deploy solutions.
• Responsibilities are related to solution architect role along as business analyst to translate business requirements into scalable, durable, and secure solutions.
• Business analyst will engage multiple stakeholders at partner and Ericsson side to ensure solution is aligned with Ericsson Wallet Platform product best practices, roadmap and customer requirements.

Responsibilities

• Work closely with customer to build a solution based on the received demands and requirements documentation
• Organize Requirement gathering workshops to ensure all business requirements are captured as input towards Quick study execution by respective R&D organizations.
• Support Account Manager and Deployment manager in communication of quarterly deployment plan
• Communicate regularly Ericsson Wallet Platform roadmap for OPCO specific use cases.
• Support MSCOO, ADM delivery Manager or Head of Service Delivery MFS to build OPCO Deployment Plan.
• Builds HLD/LLD and ensures sign off from Opco respective stakeholder as part of Demand Technical Governance.
• Educate OPCOs counterpart on MFS Platform Service catalog and available and planned use cases.
• Regular gap analysis of use cases and capabilities based on Service catalog versus what is being used to identify growth opportunities.
• Regular analysis of use cases and capabilities that are not generating revenue or usage is showing constant decline trend.
• Responsible for value and technical outcome of the demands.
• Ensure proper routing of demand requests through demand management process, enablement request process or Service Request (MS).
• Support with end to end lead for hardware ordering and deployment
• Maintain a healthy demand management lifecycle by properly tracking all milestones with associated dependency and defects properly logged
• Organizes Requirement gathering workshop to ensure all business requirements are captured as input towards Quick study execution by Design Unit, Customer Adaptation Centre and Program stakeholders.
• Support Account Manager and Head of Service Delivery MFS in material preparation around Operator Platform Roadmap with focus on OPCO specific use cases.
• Provide additional support to Operator regarding business development initiatives

Key Qualifications

• Minimum Experience in Fintech/Electronic Wallet or EWP 5+ years
• Experience in Mobile Money Solution Architecture and design of use cases 4+ years
• Previous BSS or adjacent areas experience required
• Strong leadership skills with focus on team performance
• Result oriented with customer first attitude
• Can handle stressful and ambiguous situations
• Must exhibit excellent analytical, decision making and creative thinking skills
• Strong Knowledge of business principles and practices
• Excellent facilitation and negotiation skills
• Excellent communication skills in written and spoken English and French
• Self-motivated with strong drive and initiative, collaborative, relating and networking
• Track record as a leader and the ability to work independently preferably with a well-established contact network
• Outgoing personality that finds it easy to cooperate and establish relationships across organizational boundaries and in a global environment
• Good at handling resource planning and competence development
• University degree in Technology or Economics, preferably MSC, MBA or equivalent

Competence

• Certification in Digital Finance or Req: FiDigital Money
• TOGAF Certification is an added advantage
• ITIL Foundation Certification
• Proficiency in Agile Methodology and Devops
• Working knowledge of Use case Modelling
• Understanding of standard change management process
• CBAP Certification
• Standard IT security practices such as encryption, certificate exchange and key management.
• Maintaining internet facing production-grade applications in virtualized environments such as cloud computing platforms and services.
• Working with deployment and orchestration technologies (such as Mesos, OpenStack, Ansible and Spinnaker).
• Working knowledge of IT Infrastructure deployment and installation
• Understanding of hardware ordering processes using Premium Ordering
• Good knowledge on Containers, Docker, Kubernetes.
• Working knowledge of REST and SOAP APIs