Inside Sales Associate at HighSpeed Office Kenya (HSO Kenya)

With a focus on excellence and customer satisfaction, we have achieved remarkable growth and are seeking a talented Inside Sales Associate to join our dynamic sales team.

Job Description:

As an Inside Sales Associate, you will be responsible for developing and maintaining relationships with new and existing customers. Your primary goal will be to drive sales growth by identifying opportunities, understanding customer needs, and effectively communicating the value of our products/services.

Key responsibilities include:

• Conducting outbound calls to prospects and leads to generate new business opportunities.
• Building and nurturing relationships with existing customers to drive repeat sales and upsell/cross-sell opportunities.
• Understanding customer needs and providing tailored solutions to meet their requirements.
• Effectively communicating the features, benefits, and value propositions of our products/services.
• Collaborating with the sales team to develop and implement sales strategies and meet sales targets.
• Maintaining accurate records of all sales activities, customer interactions, and opportunities in the CRM system.
• Following up on leads and inquiries promptly and efficiently.
• Providing exceptional customer service and support throughout the sales process.
• Staying up-to-date with industry trends, market conditions, and competitor activities.

Requirements:

• Proven experience in inside sales, telesales, or a related role.
• Excellent communication and interpersonal skills.
• Strong negotiation and persuasion abilities.
• Ability to build rapport and establish long-term relationships with customers.
• Self-motivated with a results-oriented mindset.
• Ability to work independently, as well as collaboratively within a team.
• Strong organizational and time management skills.
• Proficient in using CRM software and Microsoft Office suite.
• Knowledge of [industry] or related field is a plus.
• Bachelor's degree in business, marketing, or a related field (preferred).