Inside Sales-Reefer Desk at CMA CGM

Main tasks and Responsibilities:

• Support the Reefer Sales Manager with day-to-day customer related matters.
• Participate in client visitation as required and use of other channels to assist the reefer manager in landing /closing of new businesses.
• Assist in developing new reefer markets within the cluster for both imports and exports.
• Assist to onboard new businesses within the cluster.
• Understand overall business of the customer to be able to come across other business opportunities to up-sell or cross sell other CMA CGM Products and grow share of wallet.
• Responsible for channelling back to the organization valuable market intelligence information regarding the trade.
• Assist to promote and sell non-maritime products (VAS, TBL and Cross-Sale)
• Assist the reefer manager to formulate commercial strategies which will see CMA CGM reefer Market Share grows within the cluster
• Update commercial data and customer feedback in CRM 
• Relay pricing requests from customers to Sales Support 
• Relay service requests from customers to the Customer Care team
• Participate in market identification and assist the reefer manager to create benchmark and guide DRO and HO in pricing structure
• Assist to organize and attend different fairs and seminars within the cluster to enhance brand visibility for the product and segment
• Monitor and maximize weekly reefer plugs onboard all voyages 
• Miscellaneous related duties, tasks and projects as may be assigned 

 Skills and Qualifications:

• Bachelor’s degree in shipping, commerce, sales and marketing, supply chain or similar qualification
• 2-5 years’ prior experience handling reefer sales.
• Reefer technical knowledge is required.
• Prior farm management experience is an added advantage
• Proactiveness
• Be familiar and constantly up to date with the latest global and regional maritime trade developments, changing market environments and competitors updates as far as perishable and reefer businesses are concerned
• Familiar with MS Outlook, MS Project or other project and time management software applications.
• Excellent analytical, presentation, follow up, decision-making, problem-solving, interpersonal, negotiation, conflict-management and time-management skills.
• Excellent communication (verbal and written) skills to technical and non-technical audiences of various levels in the organization; ability to explain technical features to non-technical audiences and vice-versa.
• Not afraid of changes, flexible and adaptable.
• Ability to work in an international environment.
• Cultural awareness, sensitivity to culture and customs.
• Ability to travel abroad on assignments.