IT Operations Director at AirtelTigo

Job Description

• Establish operational and capital budgets to address the needs of various areas of the IT department;
• Coordinate the selection, implementation, and upgrade of the business’s software/applications and services;
• Develop and implement a business recovery strategy for the IT department;
• Establish security architecture and implements procedures and controls to ensure information and data are secured and in compliance with the security and storage regulations of the business;
• Lead the team in the analysis, enhancement, and tailor current practices and existing systems to increase operating efficiencies as well as reduce costs within the business;
• Ensure consistency and maintainability of existing infrastructure environments with well-documented standards and procedures for the implementation of technical solutions;
• Ensure adherence to the overall financial objectives of the business and track the annual departmental expenditures;
• Explore new technologies and software as appropriate and in conjunction with the Chief Information Officer oversees the architecture and implementation of the ongoing support of the network;
• Build a collaborative culture within the department and partner with various departments within the organization to ensure the common business objective is achieved;
• Maintain strong relationship with stakeholders and consistently update them on all maintenance & operations efforts;
• Manage application and database changes and ensure the potential impact on any up-line or down-line application is also tested and coordinated;
• Manage application-level testing and support for changes in other infrastructure areas;
• Collaborate with the finance department in deciding the IT department’s financial needs;
• Work closely with the customer support team in gathering consumer feedback and develop insights to improve IT services;
• Ensure availability of applications as defined by business need per formal service level agreements;
•  Ensure applications are maximized to guarantee business productivity;
• Assess the effectiveness of the existing solutions, software/applications, data, and processes developed by the department;
•  Analyze complex business requirements and make a recommendation to the Chief Information Officer for technical solutions and ensure that these solutions are aligned with the overall business vision, mission, and direction;
• Keeps track of licensing on all IT related items;
• Champion, implement and manage process and productivity improvement programs and preventive maintenance initiatives;
• Manage the data collection and reporting on all application-related service levels and periodic reviews with customers and vendors.
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Requirement/Skills

• A University degree in any field with emphasis on Computer Science, Information Technology and other related disciplines. Possession of a Master’s will be an advantage;
• A minimum of ten (10) years working experience in a senior IT position and in a constantly evolving environment, preferably a Telco environment;
• Must demonstrate experience with a wide variety of business software and have a proven track record of creative solution delivery and delivery on business needs;
• Must demonstrate a good understanding of network infrastructure technologies, inclusive of security solutions, for example, anti-SPAM and anti-virus technologies;
• Must demonstrate a deep understanding of telecommunications and have vast experience in disaster recovery planning and implementation as well as data storage solutions;
• Exhibit expert knowledge in building and leveraging open source technology;
• Demonstrate exceptional communication skills both in written and verbal form;
• Excellent reporting writing skills and can engage at the C Level;
• Must be an enthusiastic problem solver and have advanced critical and strategic thinking skills
• Demonstrate exceptionally strong leadership skills;
• Excellent people management abilities.