IT Project Manager (Maternity Cover) at Medecins Sans Frontieres (MSF)

Rationale/Objective for Position

The IT Project Manager will support the IT & Facilities Coordinator in advancing MSF Eastern Africa's digital transformation initiatives. While primarily focusing on supporting the implementation of a robust ERP system, the role also encompasses active involvement in other digital transformation projects. These initiatives collectively aim to enhance operational efficiency, streamline processes, and fortify the organization's readiness to achieve its future operational ambitions. The short-term goals contribute significantly to the broader vision of operational excellence and resilience through strategic IT interventions. 

This position will be hierarchically and functionally accountable to the Coordinator, IT & Facilities Unit.

Tasks & Responsibilities

• Define project scope and objectives collaboratively with the ERP steering committee, ensuring technical feasibility based on recommendations from the IT team.
• Develop project plans and teamwork assignments and monitor work efforts daily, identify resource needs and perform quality reviews.
• Develop and maintain comprehensive project documentation, including business cases, project briefs, etc.
• Have a full understanding of the business requirements, project stakes, benefits, constraints, and interdependencies.
• Facilitate and coordinate planning sessions and team meetings to foster effective collaboration.
• Track key project milestones and adjust project plans and/or resources to meet the needs of stakeholders.
• Build and sustain effective working relationships with project stakeholders, actively managing expectations.
• Monitor and control plans, risk logs, quality standards, deliverables, and dependencies.
• Escalate functional, quality and timeline issues appropriately.
• Establish an effective change management strategy to ensure the successful adaptation of the ERP system and other solutions.
• Ensure proper administrative closure and handover to relevant stakeholders.
• Manage internal stakeholder relationships by establishing robust partnerships, particularly within the Finance, HR, Comms & Fundraising departments.

Qualifications

Education

• University Degree in Business, Computer Science, Information Technology, or a related field.

Experience

• At least 5 years’ experience in business process automation.
• At least 3 years of project management experience in ERPs (preferably implementation of Microsoft Dynamics 365 Business Central ERP or similar applications), new enterprise applications and other technology solutions.
• Knowledge of IT project management principles and methodologies. PMP certification is a plus.
• Experience with MSF or other NGOs in similar contexts is a plus.

Competencies

• Mastering of agile and hybrid project management tools and methodologies.
• Very good understanding of Microsoft Dynamics 365 BC, Web Development technologies, Data Management and Digitalization of manual processes, familiarity with application development and deployment process.
• Ability to report to the Steering Committee, including fine Report writing and Presentation skills
• Requirements collection and prioritization
• Highly literate in Microsoft Office tools: PowerPoint, Excel, SharePoint, Teams
• Capacity to use Microsoft Project is a plus
• Excellent interpersonal, communication and negotiation skills
• Resilient, excellent time management, multi-tasking and prioritization skills
• Excellent administrative and organizational skills and an eye for details
• Demonstrated ability to establish and maintain effective relationships with key stakeholders (transversally & remotely)
• Well-developed multicultural awareness and ability to work under pressure in a challenging environment
• Motivation and interest to work within humanitarian domain and MSF