Providing technical support - helping other employees and troubleshooting problems with company Apple laptops and the tools we use such as Slack, Basecamp, Loom, 1Password, and Zoom
Onboarding and offboarding employees - from purchasing laptops and creating accounts for new employees to suspending accounts and erasing laptops of departing Ziplinerspeople who leave
Manage global machine procurement through our relationships with Apple representatives, and manage Apple e-commerce sites (US and Canada)
Develop and maintain a proactive and reactive replacement cadence and policy for Employee hardware.
Working with the security and compliance team to follow the correct IT procedures to meet the requirements of our compliance audits and certifications
Google administration and management - Create and maintain google suite departments and groups, work to ensure user efficiency and effectiveness within our internal Google environment
Work towards creating proactive enablement-focus IT services for all Zipliners through the creation of documentation and resources for self-help and troubleshooting for common issues
Partner across the Operations and People and Culture Team on the integration of internal tooling to enable our scalable internal tech stack as the business grows
About You (Experience)
Customer Service - You’re a friendly, empathetic and social person who enjoys helping others
Troubleshooting - You have experience in technical problem solving, with proven ability to inspect and research problems, and move through diagnosis and solution effectively
Curiosity and Autonomy - you like solving problems and take pride in your ability to figure things out by yourself with minimum frustration
Empathy - You’re patient and understanding when working through tricky challenges with others
Technical Skills - You have a good technical understanding and you’re enthusiastic about learning more
Gmail
Yahoomail