Junior Bartender at Hyatt Place

 Summary

Operational:

• Be familiar with all food and beverage items on the outlet menu.
• Prepare and serve beverages according to the standard required.
• Set up, stock, clean, and maintain the bar and beverage preparation area.
• Prepare the outlet for operation, including mise-en-place, setting and resetting tables, light cleaning, and other assigned tasks.
• Take food and beverage orders from guests, up selling wherever possible.
• Follow standard recipes and minimize waste to help ensure that the outlet’s beverage cost is in line with budget.
• Be flexible wherever possible in meeting special requests from guests for specific beverage preparation methods and ingredients.
• Order beverage ingredients based on outlet par stocks and as prescribed by the Manager.
• Utilize the outlet point-of-sales system as prescribed. Computes bills, accepts payments, and performs cashier duties.
• Verifies cash received and credit card validity, adhering strictly to finance policies and procedures. 
• Assist in service when needed and perform any other duties assigned by team leader/Manager.  
• Ensure that all sales are properly recorded, following prescribed procedures for ordering, voiding, or correcting items.
• Complete opening and closing duties as assigned.
• Follow presentation guidelines as established by the Manager.
• Always maintain the assigned station/section in a clean and orderly manner.
• Ensure that all company minimum brand standards are implemented, and that optional brand standards are implemented where appropriate.
• Responsible for inventory-taking as required.
• Responsible for resolving the discrepancy in beverage inventory.
• Deliver the brand promise and provide exceptional, friendly, courteous, and professional guest service always.
• Create beverage recipes in accordance with the company's beverage standards and guidelines.
• Maintain and update bar user records.
• Check the item expiry dates during collection of store requisitions and ensure they are in good condition before receiving them.
• Track item expiry within the outlet and ensure procedures regarding expiry control are honored to avoid losses and for the safety of consumers of the food and beverage items.
• Serve food and beverages to guests, according to the established standards of performance and service sequence established for the outlet.
• Handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
• Align all day-to-day functioning of the department/division consistent with Hyatt’s Global Privacy Policy.

Customer Service

• To ensure that you deliver the brand promise and always provide exceptional guest service.
• To ensure that you also provide excellent service to internal customers in other departments as appropriate.
• To handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

General:

• Reads the hotel's Employee Handbook, understands, and adheres to the hotel's rules and regulations and in particular, the policies and procedures relating to computer resources, fire, hygiene, health, and safety.
• Attends and contributes to all training sessions and meetings as required.
• Always exercises responsible behavior and positively representing the hotel team and Hyatt Hotels Corporation.
• Maintains strong, professional relationships with relevant representatives from business partners and other organizations.
• Ensures high standards of personal presentation and grooming.
• In this role you will also be required to multitask in various aspects of the operations as advised by your managers from time to time.
• Responds to changes in the Food and Beverage department as dictated by the industry, company, and hotel.
• Carries out any other reasonable duties and responsibilities as assigned.
• Works closely with Managers in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.

People: 

• Ensures a strong professional relationship with all levels of employees within the hotel. 
• Maintain open and effective communication with colleagues, supervisors, and other departments to ensure seamless coordination for maintenance tasks, repairs, and project implementations.
• Work collaboratively with fellow colleagues to achieve common goals, share knowledge, and assist in resolving complex F&B issues.
• Offer support and guidance to junior colleagues, apprentices, or trainees, fostering a mentorship approach within the team.
• Follow established protocols, safety guidelines, and standard operating procedures while working alongside colleagues to ensure a safe and efficient work environment.
• Encourage compliance with safety standards and best practices among colleagues, emphasizing the importance of safety in all tasks.
• Treat colleagues with respect, professionalism, and courtesy at all times, creating a positive work culture within the  department.
• Resolve conflicts or disagreements with colleagues amicably, demonstrating conflict resolution skills and a constructive approach to problem-solving.
• Share expertise, experiences, and best practices with colleagues to enhance the overall skill set and knowledge base within the team.
• Participate in training sessions or workshops to update skills and knowledge, encouraging colleagues to do the same.
• Offer assistance and backup to colleagues during peak workloads, emergencies, or when extra help is needed, fostering a spirit of mutual support within the team.
• Seek assistance from colleagues when facing challenges or unfamiliar tasks, promoting a collaborative approach to problem-solving.
• Provide constructive feedback and suggestions to colleagues when appropriate, contributing to continuous improvement and efficiency in the workplace.
• Be open to receiving feedback from colleagues, embracing opportunities for personal and professional growth.
• Actions on the results of Hyatt International’s guest experience survey (HySat).

Required Certification/Qualification:

• Certificate In Food and beverage service from a recognized institution
• Experience as bartender/Mixologist in reputable establishment required.
• Mixology certification preferred.