KYC Analyst at Transsnet Payments Ghana Ltd (PalmPay)

About The Job

Job Summary:
The KYC Operations Officer is a member of the Risk and Compliance Team, providing key support in the account opening process in checking of all accounts opened for KYC compliance. This role will include but not be limited to:

• Reviewing of all new accounts opened (personal, Business & Corporate) to ensure 100% KYC Compliance
• Provision of management information on the KYC performance.
• Capturing of data in the system from time to time as assigned

Key Duties and Responsibilities:

• Operational Management – 60%
  • Review all account opening application forms including dispensation forms scanned into the core business system and compare with mandates to confirm consistency and compliance as per requirements for the different customer types. Review information captured in core business system and confirm the accuracy.
  • Carry out checks on accounts sampled for the compliance monthly review for newly on-boarded accounts as assigned.
  • Make appropriate account amendments or updates on customers’ accounts as required by the business from time to time as may be required in regard to the monthly newly on-boarded accounts testing by Compliance.
  • On a daily basis, provide daily reports to line manager for accounts checked and their fate giving details of errors found.
  • Provide any support required during audit and testing procedures.
• Customer Service and Controls – 40%
  • Actively monitor and respond to and resolve queries / issues raised to the Compliance Team as assigned from time to time.
  • Carry out all snap checks as assigned by team manager.
  • Key Performance Indicators
  • Turn Around Time (TAT)
  • Volumes processed per day
  • Service Level Agreements

Qualifications, Skills and Experience:

• The ideal candidate should hold a University Degree or its equivalent
• At least two years of working experience in a busy operations environment
• Strong communication skills.
• Strong interpersonal, team working and relationship skills.
• Good numeric skills.
• Quality conscious.
• Keyboarding / PC skills.
• Attention to detail
• Time management skills
• Excellent knowledge of KYC and related policies.
• Good computer application skills (MS Word, Excel & Outlook)