Laundry Supervisor at Fairmont Hotels & Resorts

About the job

• To ensure smooth flow of all laundry operations in order to produce the highest standard of linen for Guests, rooms, F&B, uniforms and all other linen processed in the laundry.
• Under the general guidance of the Exec Housekeeper, the Laundry Supervisor within the limits of established Fairmont Hotels Policies and procedures provides friendly and courteous service in the department to customers in accordance with departmental standards by taking a leading role in service delivery.
• Promotes the desired work culture around our Fairmont Service Promises and Values.
• Exercise initiative and independent judgment in the performance of assigned tasks

What is in it for you?

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

What you will be doing?

• Supervise the work flow in the laundry
• Record incoming and outgoing linen
• Maintain accurate rooms and F&B linen stocks
• Ensure the cleanliness of the laundry, linen room and all equipment
• Inspect all linen in the finishing area for stains or any repairs
• Ensure that all laundry supplies are available at all times
• Supervise the dispatch of all guest laundry, rooms and F&B linen
• Ensure all guest laundry bills are correct and promptly forwarded to F/O
• Report and follow up any maintenance issues
• Ensure safety of all colleagues in the laundry by enforcing all rules and regulations
• control laundry costs
• Conduct training as per training calendar and any training need that may occur
• Make requisitions for supplies /items as required
• Ensure proper handling of all machines and equipment and keep track of their service and repair
• Give budget proposal for the laundry and keep all administrative records
• Take the lead in stock taking
• Prepare the laundry duty Rota, leave schedule and attendance register
• Maintain discipline in the laundry
• Conduct performance appraisal and identify colleague training needs
• Identify high performers in the laundry for reward and recognition
• Ensure opening and closing duties are adhered to
• Consult EHK in case of any doubts or difficulties.
• Ensures customers’ instructions are strictly fulfilled, taking extra care to timeliness of collection or delivery
• Ensure there is no linen on the floor at any given time
• Enforce laundry plant no-through-way policy for none laundry staff
• Ensure discarded linen is well documented and stored
• Ensure proper usage of laundry supplies
• Conduct daily de-brief at the end of shift to evaluate the day’s operations inefficiencies or missing items.
• Ensure all daily tasks are completed
• Recommend which colleague deserves promotion, recognition as well as dismissals.
• Report defective machinery immediately to Engineering and Executive Housekeeper for follow up.
• Handle cleaning priorities i.e. VIP, Make Up, Early Arrival, DND
• Manages the work supplies and consumables in line with the budgeted amounts and ensure all Room Attendants are well equipped with cleaning materials, amenities.
• Regular sit downs with colleagues to discuss progress, training plans as well as take or recommend disciplinary action when necessary.
• Maintain posture; remain looking forward with attentive, pleasant and professional appearance.
• Understand all laundry procedures and processes
• Be conversant with all emergency and evacuation procedures
• Attends meetings, training activities, courses and all other work related activities as required
• Conduct annual performance evaluation/appraisals for colleagues
• Performs any other duty as assigned your supervisor or management

Self-Management

• Comply with Hotel rules and regulations and provisions contained in the employment handbook.
• Comply with company grooming and uniform standards
• Comply with time keeping and attendance policies
• Actively participates in training and development programs and maximizes opportunities for self-development.
• Contributes to the laundry departmental meeting

Customer Service

• Being attentive and sensitive to customers and guests.
• Accurately and promptly fulfilling guest request.
• Understands and anticipates guest needs.
• Maintain high level of knowledge which will enhance the guest experience
• Demonstrates a service attitude that exceeds expectations
• Takes appropriate action to resolve guest complaints.
• Maintains a high level of product and service knowledge
• Be able to promote the Hotel in terms of products and services.

Occupational Health & Safety Responsibilities

• Be aware of duty of care and adhere to occupational, health and safety legislation, policies, and procedures.
• Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly.
• Initiate action to correct a hazardous situation and notify Management of potential dangers.

Your Experience And Skills Include

• At least 5 years of similar experience preferably in the hospitality industry.
• Excellent customer service skills.
• Flexibility, punctuality, team work and Cleanliness.
• Ready to work varied shifts, including weekends and holidays.
• Team focused
• Action Oriented- Driving to achieve ambitious targets in an effective way
• Passionate- About our guests and business partners to ensure their needs are met.
• Championing change- Shows openness to new ideas and adapts readily to changing priorities
• Business savvy- Knowing what it takes to beat our competitors now and in the future as well as the keeping abreast with the changing world of hospitality.

Your Team And Working Environment

• Opportunities to make your mark. We provide an environment of trust, respect, and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.

Our Commitment To Diversity & Inclusion

• We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.