Manager - Business Transformation at Kenya Revenue Authority (KRA)

Job Summary

The jobholder shall be responsible for overseeing the implementation of the domestic taxes business strategy and digitalisation initiatives in accordance with the internationally accepted best practices, and lead strategic initiatives and transformation projects that drive tax administration, growth and efficiency.

Duties & Responsibilities

• Coordinate all digitalisation projects for the Large Medium Taxpayers (LMT) and Micro and Small Taxpayers (MST) Departments, including systems upgrades, process reengineering, and requirements elicitation.
• Undertake business digitalisation initiatives in line with the Organisation for Economic Co-operation & Development (OECD) Tax Administration.
• Manage and review Business Requirement Analysis outcomes, Business Process Documentation, Release Planning, and Prioritization.
• Ensure conformity to ISO (9001/2025 and 27001/2013) data protection and data privacy requirements.
• Act as the key liaison between technical teams, the LMT/MST business units for all system-related matters.
• Analyze high-level solutions designed to meet business requirements by exploiting the functionality available in IT systems already in the Authority or by filling missing gaps with an appropriate new system guided by the Authority’s defined Enterprise architecture.
• Monitor and report on assigned deliverables to ensure the timely completion of projects, business solutions roll-out, and people change management activities.
• Implement the following corporate initiatives in the Unit: Performance Management, Audit, Integrity, Quality Management Systems, and Risk Management.

Person specifications

For appointment to this job, the candidate must have:

• A Bachelor’s degree in any of the following disciplines: Computer Engineering, Business IT, Computer Science, Business Administration, Business Management, Finance, or any other relevant qualification from a recognized Institution.
• A Master’s degree in any of the following disciplines: Computer Engineering, Business IT, Computer Science, Business Administration, Business Management, or any other relevant qualifications from a recognized Institution, will be an added advantage.
• Minimum of five (5) years relevant experience, with at least two (2) years’ experience at first-level management in leading a team in business process improvement, implementation, integration, and support or a comparable position
• Leadership Course lasting not less than four (4) weeks from a recognised institution will be an added advantage.
• Professional qualification/Membership in any of the following areas: project management/business analysis /taxation /process improvement/quality improvement/change management will be an added advantage.

Key Competencies

• Leadership and people management skills
• Technological ability and Good decision-making capabilities
• Resilient, focused, results-oriented, with expertise in risk management and analysis
• Excellent oral and written communication, good planning, presentation, analytical and organisational skills.
• Knowledge in new emerging technologies