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  • Posted: May 19, 2023
    Deadline: Not specified
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    After operating successfully as a Discount House for eight years, Fidelity Bank was granted universal banking license as the 22nd Bank by Bank of Ghana. Currently the 7th Largest Bank in Ghana in terms of Assets, owned by Ghanaian individuals and institutional investors including Africa Capital, SIC Life, SSNIT etc.. The vision of Fidelity Bank is to beco...
    Read more about this company


    Manager, Card Settlement And Transaction Disputes

    About The Job
    Job Responsibilities:

    • Managing a team of specialists that handle Card Settlement, Chargeback and Dispute Management.
    • Manage multiple Card Network related settlements and transaction details daily.
    • Ensure all Operations activities are carried out in compliance with authorized processes and procedures and all processes to be documented as per rules from the issuing/acquiring network operator.
    • Ensure the risk by identifying any suspicious accounting carried out in Card Accounts.
    • Must be capable of working well independently and in teams.
    • Full scope for the deliverables of KPIs, back-end automation and straight through process implementation.
    • Drive team to provide bank-wide support for products within space.
    • Deploy risk mitigation measures to considerably reduce exposures.
    • Develop close relationships with partners and stakeholders and contacts in Card Schemes, Fintechs, Third Party Processors, Aggregators etc.
    • Design GL architecture and provide advice for the deployment of card products.
    • Serving as Operations Lead on various Card Business products and projects through to deployment.
    • Approvals and authorizations as required.
    • Review of Daily and Monthly Reconciliation Reports.
    • Training of Subordinates/team members.
    • Coordination of Product Go-Live Procedure (UAT, Operational Requirement, Risk Evaluation etc.)
    • Assisting team in all areas of Settlement Processing, investigation, reporting etc.
    • Any other assigned duties.

    Candidate Profile:

    • At least 6 years experience in processing, supervising or managing card settlement and disputes. 
    • Knowledge of Visa and MasterCard Operating Regulations - Dispute Rules 
    • Knowledge of the various payment and card schemes operated by GhIPSS and the relevant rules and guidelines
    • Experience in Reconciliations
    • Experience in E-Banking project delivery
    • Experience in Banking Operations
    • Understanding of Mobile Commerce and mPayments
    • Finance and Accounting appreciation
    • Knowledge of best practice in banking policies, procedures and compliance requirements.
    • Knowledge of project management methodologies and alternative ways of working (eg. Lean, Agile,Six Sigma etc).
    • Knowledge of MS Office suite with intermediate proficiency in Microsoft Excel
    • Leadership and communication skills

    Method of Application

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