Manager, Card Settlement And Transaction Disputes at Fidelity Bank Ghana

About The Job
Job Responsibilities:

• Managing a team of specialists that handle Card Settlement, Chargeback and Dispute Management.
• Manage multiple Card Network related settlements and transaction details daily.
• Ensure all Operations activities are carried out in compliance with authorized processes and procedures and all processes to be documented as per rules from the issuing/acquiring network operator.
• Ensure the risk by identifying any suspicious accounting carried out in Card Accounts.
• Must be capable of working well independently and in teams.
• Full scope for the deliverables of KPIs, back-end automation and straight through process implementation.
• Drive team to provide bank-wide support for products within space.
• Deploy risk mitigation measures to considerably reduce exposures.
• Develop close relationships with partners and stakeholders and contacts in Card Schemes, Fintechs, Third Party Processors, Aggregators etc.
• Design GL architecture and provide advice for the deployment of card products.
• Serving as Operations Lead on various Card Business products and projects through to deployment.
• Approvals and authorizations as required.
• Review of Daily and Monthly Reconciliation Reports.
• Training of Subordinates/team members.
• Coordination of Product Go-Live Procedure (UAT, Operational Requirement, Risk Evaluation etc.)
• Assisting team in all areas of Settlement Processing, investigation, reporting etc.
• Any other assigned duties.

Candidate Profile:

• At least 6 years experience in processing, supervising or managing card settlement and disputes. 
• Knowledge of Visa and MasterCard Operating Regulations - Dispute Rules 
• Knowledge of the various payment and card schemes operated by GhIPSS and the relevant rules and guidelines
• Experience in Reconciliations
• Experience in E-Banking project delivery
• Experience in Banking Operations
• Understanding of Mobile Commerce and mPayments
• Finance and Accounting appreciation
• Knowledge of best practice in banking policies, procedures and compliance requirements.
• Knowledge of project management methodologies and alternative ways of working (eg. Lean, Agile,Six Sigma etc).
• Knowledge of MS Office suite with intermediate proficiency in Microsoft Excel
• Leadership and communication skills