Manager- Case Quality Management at Kenya Revenue Authority (KRA)

Job Summary

The Jobholder shall be responsible for the provision of efficient and effective support to the Commissioner and the department while enabling delivery of the broader strategic 3D mandate, while responding and adapting to internal and external challenges.

Duties & Responsibilities

• Steer the implementation of strategies for the management of Intelligence, Investigations, and enforcement operations for actions of the Department.
• Establish mechanisms to track and account for the Management of the Investigations & Enforcement department’s operational performance and compliance improvement strategies.
• Develop Investigation and Enforcement frameworks/ systems and organise the actualisation of strategic alliances to enable the realisation of investigations and the enforcement of strategic objectives.
• Enforce compliance with agreed systems and procedures to enhance efficient and effective prevention of business risks.
• Collect, analyse, and validate large datasets, draw inferences, and present findings to the senior management team using appropriate reporting tools as appropriate.
• Identify, analyse, and interpret trends or patterns in complex datasets and disseminate feedback on intelligence profiles and secure real-time inventory of all investigation cases.
• Provide assurance on the conformance to the requirements of the ISO 9001:2015 standard and review compliance with service delivery standards.
• Develop and execute the implementation of a comprehensive Quality Management System and Quality Compliance Annual Work plan, and review compliance reports to Management.
• Implement the following corporate initiatives in the Unit: Performance Management, Audit, Integrity, Quality Management Systems, and Risk Management.

Person specifications

For appointment to this job, the candidate must have:

• A Bachelor’s degree in social sciences, Business, Law, or an equivalent qualification from a recognised institution.
• A Master’s degree in social sciences, Business, Law, or an equivalent qualification from a recognised institution will be an added advantage.
• Minimum of five (5) years’ relevant work experience with at least two (2) years at first-level management or a comparable position.
• A Leadership Course lasting not less than four (4) weeks from a recognised institution will be an added advantage.
• Certificate in basic investigation techniques and intelligence from a recognised institution.
• Training in Risk Management, Quality Management Systems, and Audit.
• Continuous Quality Improvement (CQI) or International Register of Certified Auditors (IRCA) Certification.
• Certified Fraud Examiner (CFE) certification will be an added advantage.
• Training in Tax & Customs Administration will be an added advantage.

Key Competencies

• Leadership and people management skills
• Technological ability and Good decision-making capabilities
• Resilient, focused, results-oriented, with expertise in risk management and analysis
• Excellent oral and written communication, good planning, presentation, analytical and organisational skills.