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  • Posted: Oct 10, 2025
    Deadline: Oct 17, 2025
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  • Family Bank (formely Family Finance Building Society) was registered as a Building Society in October 1984 in Kenya, under the Building Societies Act and commenced operations in the early 1985. Family Bank converted into a fully fledged bank in May 2007 and the main driver for our conversion was the need to offer a wider range of products and services to our...
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    Manager Trade Operations

    Job Purpose:

    • To provide strong management and excellent operational support to the Senior Manager-Trade by taking responsibility for managing all aspects of Trade Operations

    Key Responsibilities

    • Consistently provide exemplary operational and processing support in relation to Letters of Credits,
    • Acceptances, Avalized Bills, Guarantees, Documentary Collections, Trade Loans and structured products/facilities.
    • Prevent exposures and impacts of operational risks associated with various Trade Finance Products.
    • Consistently ensure adherence to and application of established bank policies, processes, procedures and tools to achieve optimal efficiency, compliance and cost containment.
    • End-to-End handling of Collateral Management transactions for different commodities with associated import and export documentation and other related activities.
    • Continuous training of staff in Operations [both Head Office and branches], to ensure there’s proper succession planning and a pool of competent staff the bank can tap from for both back and front office roles.
    • Develop and implement programs that support capacity building within the department.
    • Identify strengths and development areas and ensure that staff receive adequate training intervention aimed at ensuring staff are appropriately skilled in doing their jobs.
    • Ensuring strict adherence to Credit approval conditions to avert exposures in the life cycle of a transaction.
    • Limit potential losses to the bank by ensuring that laid-down Trade processes and procedures are adhered to.
    • Ensuring superior processing of all Trade Finance products in line with the applicable ICC publications.
    • Handling Trade Finance Processing System roll outs/integrations/upgrades.
    • Responsible for the implementation and adoption within Trade Operations unit of all Compliance, AntiMoney Laundering and Sanctions related requirements contained in policies, procedures and processes, including Business Continuity Management.
    • Liaising with various stakeholders within and outside the bank on all various Trade Finance matters.
    • Ensure timely and regular reconciliation of all items pertaining to Trade Finance in Nostro, Liability Accounts and suspense accounts
    • Identify the major risks faced by the Trade Operations unit and ensure that the required controls are in place to monitor and reduce exposure.
    • Ensure that revenue recoveries are done in a timely manner for Trade services provided.
    • Ensure detailed analysis of incidents is conducted and remediation actions implemented to prevent recurrence.
    • Ensure satisfactory audit ratings and track to closure all action plans arising from risk assessments, ops risk reviews, internal and external audits and regulatory inspections to improve the control environment.
    • Provide regular and adhoc reports on all Trade Finance products to business teams, Operations, Regulator and other stakeholders as may be required from time to time.
    • Safe custody of shipping documents. Release shipping documents in accordance with Trade Finance procedures with zero tolerance to operational risk related to documentation.
    • Responsible for growth of Trade Finance business volumes and incomes through marketing and selling of Structured Trade Finance products.
    • Ensuring that all businesses are in line with KYC, CTF and AML laws and regulations
    • Any other official duty as may be assigned by the management from time to time.

    Qualifications:

    • First Degree in a Business-Related field.
    • Trade Products Certification/Accreditation – Certified Documentary Credit Specialist (CDCS), Certified
    • Specialists on Demand Guarantees (CSDG) and Certificate in International Trade Finance (CITF).
    • Expert knowledge and understanding of the various ICC Publications for different instruments.
    • Expert knowledge and understanding of both vanilla and structured Trade Finance products.
    • Experience in handling different commodities under Collateral Management.
    • Certifications or professional memberships.
    • Ability to train bank staff on Trade Finance products.
    • Ability to work under minimum supervision.
    • Excellent interpersonal skills to effectively communicate with and manage customer expectations (internal
    • and external) and other stakeholders who impact performance.
    • Team Player
    • Leadership skills.
    • 2-5 years of experience in a busy Trade Finance environment

    Check how your CV aligns with this job

    Method of Application

    ALL applicants MUST apply online to the email; [email protected]; closing date is 17th October 2025. Canvassing will automatically disqualify the candidate. Only shortlisted candidates will be contacted.

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