Manager, UX/UI at MTN

About The Job

Job Summary

• This role is responsible for leading the design and testing of the User Experience (UX) and User Interface (UI) of all MTN Digital Channels. 
• This includes supporting the various product owners with UX/UI design and testing in collaboration with external agencies. 
• In addition, this role will be responsible for testing the experiences (pre and post launch) with real customers to gather first-hand feedback as part of the design thinking development cycle.

Context:

• Dynamic and highly competitive telecommunication & ICT Industry.
• Multi-regulation and multifaceted stakeholder management
• Public Listed Organization
• Environmental, social and governance prioritized.
• Multinational environment – MTN Group Digital best practices
• Partnerships at the core of business practices
• Active Media Engagement & Brand Reputation
• Agile way of work

Key Tasks:

• Collaborate daily with product managers, UX/UI agency and software developers to define, design and provide guidance on the respective contents, layout or marketing materials required to deliver digital products.
• Carrying out user research (Desk- based or field) for all digital channels/products to get a full picture of the target audience for whom the channel is intended.
• Deliver new designs or experiences to be implemented in digital products that ultimately grow the engagement of the product.
• Illustrate design ideas using storyboards, and process flows.
• Develop UI mock-ups and prototypes that clearly illustrate how digital products should function and look like
• Set experiential quality metrics and evolve interaction guidelines to unify the customer experience across channels.
• Identify and troubleshoot UX problems and work with necessary stakeholders for solution.
• Conduct layout adjustments based on user feedback.
• Follow market trends and introduce best practices and standards.
• Measure and report the performance of UX/UI changes.
• Conduct user tests with customers new and existing UX designs.
• Document user journeys and UX /UI processes for reference.

Education:

• First Degree in Computer Science/Engineering/ Design or relevant field
• Scrum Master (PSM) / Agile Coach certification is an added advantage.

Experience:

• Minimum of 3 years’ relevant experience as a UX/UI Designer or Manager
• Experience required is preferably in a digital company, agency or with a digital team.

Professional/Technical competencies:

• Knowledge of current digital design trends.
• Knowledge of wireframe tools and design software (e.g., Figma, Photoshop, Adobe illustrator)
• Knowledge of how to identify UX potential issues using digital analytics tools.
• Ability to conduct user research and gather feedback.
• Data analysis and reporting
• Understanding of design principles and user-centered design methodologies
• Project management
• Knowledge and ability to manage Portfolio of design projects.
• Strong planning ability
• Business acumen
• Agile Principle and Methodology

Physical Skills/ Competencies:

• Ability to manage self and be a team player, good conflict management, ability to take and manage accountability.
• Energy & Drive – Innovative, takes initiative, result oriented and develops self consistently.
• Interpersonal Skills - Leadership, customer centricity, collaborative and coaches & develops direct reports.
• Personal Skills - Trustworthy, integrity and ethical in dealings
• Operating Skills - Ability to focus on priorities and plans, shares knowledge effectively.
• Organizational Positioning Skills - Good written and verbal communication, presentation skills, commitment to the organization
• Global thinker, Analytical thinking, and Problem-solving abilities.
• Ability to work in a fast-paced, iterative development environment Leadership and managerial skills.
• Experience in team management
• Facilitating and consulting Skills.
• Influencing Skills
• Empathy – the ability to step into the shoes of different types of users.