Managing Director Position for a Travel Firm at Center for Strategy and Management Ltd

Reporting Line: Group Head of Finance & Operations

Employment Type: Performance-based contract

Compensation: Gross Salary of Kes 180,000 with additional commission on Net Sales & other company benefits

INTRODUCTION 

Our Client is a forward-thinking travel company headquartered in Nairobi, Kenya, is seeking to recruit a Managing Director (MD).

Born out of a passion for delivering tailor-made travel, tourism, and team-building experiences, the firm provides professional, friendly, and efficient logistical planning for both business and leisure clients. The company prides itself on exceeding client expectations through innovative service delivery and customized travel solutions.

JOB SUMMARY 

The Managing Director will provide strategic leadership to drive business growth, profitability, and operational excellence at the firm. Reporting to the Group Head of Finance & Operations, the MD will oversee strategic planning, business development, financial management, and operational efficiency, while ensuring the delivery of high-quality travel services that set the company apart in the competitive travel and tourism industry.

This role requires a visionary leader with strong business acumen, proven industry experience, and the ability to inspire a high-performing team while building strong partnerships with clients and stakeholders.

DUTIES AND RESPONSIBILITIES

• Strategic Leadership & Growth: Develop and implement strategies to grow the business, enhance profitability, and elevate customer experience.
• Business Development: Identify new markets, expand service offerings, and establish partnerships to strengthen the company’s market positioning.
• Operational Excellence: Ensure efficient delivery of travel services, uphold service standards, and drive operational efficiency across all departments.
• Risk & Compliance: Oversee compliance with local and international tourism regulations and ensure effective risk management systems.
• Financial Oversight: Monitor financial performance, drive cost efficiency, and ensure profitability.
• Team Leadership & Culture: Inspire and lead staff, building a customer-centric, innovative, and high-performance organizational culture.
• Stakeholder Engagement: Build strong relationships with clients, regulators, partners, and industry bodies.
• Market Representation: Represent the firm at industry events, trade shows, and networking forums to enhance brand visibility and attract new clients.

QUALIFICATIONS AND EXPERIENCE        

• Bachelor’s degree in Business Administration, Tourism Management, Hospitality, or related field.
• Minimum of 3 years’ progressive leadership experience in tours & travel, hospitality, or aviation sectors.
• Strong financial and business acumen with a proven track record of driving growth and profitability.
• Demonstrated leadership and team management skills.
• Excellent communication, negotiation, and stakeholder management abilities.
• In-depth knowledge of the travel and tourism industry, including trends, regulations, and customer expectations.
• Experience in digital transformation and technology adoption in travel services (desirable).
• Strong understanding of corporate travel, conferencing logistics, and industry best practices.

Expected Start Date: 1st November 2025