Members Affairs Associate at Chancen International

Roles, Responsibilities, and Duties

• Monitor student performance through detailed analysis from partner education institutions and Chancen activities results, and progress across cohorts, including value-added data through administering Trimester workshops to character development.
• Ensuring effective implementation of the Students Board Committee mandate by maintaining high standards of professionalism and effectiveness within this vital role.
• Conducting ISA introduction workshops, and guardian meetings (Presenting to a large audience) and assisting applicants to apply for Income Share Agreements.
• Creating the contents to use during meetings with both the applicants and the guardians/guarantors.
• Translating documents from English to Swahili or vice versa whenever necessary.
• Conducting the signing of the ISA contract signing process between Chancen and the Applicants using the provided platforms.
• Planned/scheduled different departmental activities and liaised with different department staff whenever necessary.
• Regular data verification and authentication on the document to be submitted and in our systems to ensure the accuracy of data entry
• Updating student and guardian data in the Chancen system whenever needed.
• Promote high standards in all aspects of application and student monitoring particularly in Chancen members' journey.
• Welcoming students and guardians/parents to various events/meetings
• Supporting colleagues by contributing and promoting behavior of learning and a positive work environment.
• Assisting the Applications and Students in Monitoring logistics during events
• Sending/responding to different applicants' queries through email and calls effectively
• Working on day-to-day activities assigned by the supervisor

Educational Qualifications and Minimum Requirement

Education: Bachelor’s degree in administration, Management, Journalism, Education, Economics, Social work, or any other field related to Application and student monitoring.

Technical Skills, Competencies, and Experience

• At least 0-2 years of working experience in related fields
• Having the ability to conduct workshops, run presentations effectively to large audiences, set & create the strategies for conducting the cited activities
• Passionate about learning and a strong commitment to holistic education
• The ability to inspire members and guardians through a genuine passion for learning and a desire to lead them towards outstanding outcomes and meaningful life.
• Must be Sharp and able to communicate and express effectively to different audiences in both English, Swahili and other local languages.
• Having the ability to handle people effectively and confidently with empathy, understanding, and a helping spirit.
• Paying attention to details, a very organized and critical thinker.
• High level of integrity/confidentiality and ability to work as part of a professional team.
• Computer literacy, especially excellent MS Excel, PowerPoint, and Word skills.
• Good oral and written communication skills; Fluency in spoken and written English;
• Willingness and commitment to learn, work, and adapt to Chancen’s organizational culture.